How to fix: Missing delivery [shipping] sub-attribute

On this page

• Why this issue is happening
• How to fix your issue
• Next steps

Why this issue is happening

One or more of your products is missing one of the sub-attributes of the shipping attribute which are required to show estimated delivery dates. For example, you may have submitted a valid value for the maximum transit time of a product, but you did not provide the delivery price delivery sub-attribute. Or you may have provided a value for the maximum handling time, but you did not provide a value for the maximum transit time.

In order to show an estimated delivery date in your ads or cost-free listings, you must include all of the following sub-attributes:

• max_transit_time
• max_handling_time
• price

As a result of this error, your delivery sub-attribute(s) (transit time and/or handling time) have been invalidated and aren't currently included for affected products.

Note that the delivery price sub-attribute can still be used even if handling or transit time are missing. Learn more about the delivery attribute.

How to fix your issue

To fix this issue, ensure that all required attributes and sub-attributes have been added for the affected products, then resubmit your product data.

Fix products one by one directly in Merchant Center

1. Go to Products under 'Products and shop', then select the Needs attention tab.
2. Use the filter icon above the table to find all products affected by your issue.
3. Select the title of the issue that you want to fix, then select Edit product.
4. Scroll down on the page and select Delivery and returns.
5. Add valid values for any required delivery sub-attributes for this product and then select Save.

Fix multiple products at once

1. Go to Products under 'Products and shop', then select the Needs attention tab.
2. Use the filter icon above the table to find all products affected by your issue.
3. Select the download icon to download a list (.csv) of all affected products for all issues or this particular issue.
4. Cross-reference the downloaded list with your uploaded product data, and make sure that you add valid values for any required delivery sub-attributes for all of your products.
5. Re-upload your corrected product data to Merchant Center using your chosen upload method.

Next steps

After making the requested changes, check that you've fixed the issue by making sure that it's no longer listed on the 'Needs attention' page.

Bear in mind: It may take some time for your change to be reflected on the 'Needs attention' page.