How to fix: No physical shops

Ensure that your linked Google Business Profile contains at least one local bricks-and-mortar business location where customers can physically visit, view and purchase the desired item

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Reasons why the issue is happening

We have detected that there are no physical shops associated with your business. To run local inventory ads or free local listings, you must have a local bricks-and-mortar shop where customers can physically visit, view and purchase the desired item.

This can happen if you haven't yet linked business profiles to your Merchant Center account, if the linked business profiles are not actual shops or if you haven't verified your business profiles.

How to fix the issue

Verify that you have linked the correct Google Business Profiles to your Merchant Center

Step 1In your Merchant Center, click on business info.

Step 2Select Shops.

Step 3You should view a list of shops linked to your Merchant Center. If not, you need to add shops to your Merchant Center

Verify that your Google Business Profiles businesses have been verified.

Step 1Check your verification status.

Step 2There are different ways to verify your business. To learn more about verification, check How to verify your business on Google.

Next steps

In some instances, if your account or a product offer is disapproved, you can request a review if you have fixed the issue or disagree with the decision. If the review is successful, your issue will disappear. If the disapproval remains and you're uncertain of how to proceed, contact us for support.

Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.

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