On this page
Why this issue is happening
Some of the values entered in Merchant Center for the estimated cut-off time of a delivery service are missing.
How to fix your issue
Cut-off times specify the time up until which orders will be accepted and still be guaranteed to be processed on the current working day.
For example, a cut-off time of 3:00 p.m. GMT means that orders placed after that time will not start being processed until the next working day, regardless of the time zone of the customer making the order.
Instructions
Sign in to your Merchant Center account.
From the navigation panel, click Delivery and returns.
At the top of the screen, click the Delivery policies tab.
To view and edit the details of the delivery, including cut-off time, find the 'Name' column under the Delivery policies tab, then click the pencil icon
under the 'Actions' tab that you want to edit. This will open the 'Edit your delivery information' form.
To update the cut-off time, go to the 'Delivery times' section and enter your default order cut-off time and time zone for this service.
Next steps
After making the requested changes, check that you've fixed the issue by making sure that it's no longer listed on the 'Needs attention' page.
Bear in mind: It may take some time for your change to be reflected on the 'Needs attention' page.