In this article
Why this issue is happening
One or more of your products includes a sub-attribute value that is incorrectly formatted. For example, you might have a group of products tagged with the same delivery [shipping] attribute for which you list a value of US but for which you do not list all the required sub-attributes. A correct value for this attribute could be US:::1.23 separated by colons and listed with an applicable sub-attribute. If you include a sub-attribute value that is incorrectly formatted, the attribute will be disapproved and rejected.
This applies to the following attributes:
- Delivery
[shipping] - Tax
[tax] - Installment
[installment] - Subscription cost
[subscription_cost] - Loyalty program
[loyalty_program]
How to fix your issue
To fix this issue, use a supported format for this attribute and specify all required sub-attributes.
Fix products one by one directly in Merchant Center
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Search your product data and make sure that this product is using accurate values for sub-attributes, and that all required sub-attributes are listed. Remember to include a separator symbol between each sub-attribute.
Select Save.
Fix multiple products at once
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the Download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your uploaded product data, and make sure that each product is using accurate values for sub-attributes, and that all required sub-attributes are listed. Remember to include a separator symbol between each sub-attribute.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.