This article explains various reasons why click and collect setups, like pick up today and pick up later, are rejected by Google and what you can do to resolve the issues.
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Pick up today rejection reasons
Your product landing page or checkout flow doesn't provide an option to place an order for collection
Your product landing pages or checkout flow doesn't provide an option to place an order to pick up today. Add a pick up today option to your product landing pages or in your checkout flow so that customers can buy or reserve online and collect the product in store the same or next day.
Your product landing page and checkout flow don't provide click and collect availability
Your product landing pages and checkout flow don't provide click and collect availability. Add a shop selector with the ability to show click and collect availability:
- Pick up today availability can be displayed after clicking on a link, for example, 'check local availability', or after submitting a postcode or address.
- Shop selection for collection can occur in your checkout flow after a user has added an item to their basket.
- After a user clicks or inputs the required information, your site must display an item's required collection SLA ('same day' or 'next day collection') as well as the optional available collection methods ('reserve online' or 'buy online') as needed. The SLA refers to the expected timeframe within which an order placed online for 'pick up later' at a shop should be ready for the customer to collect. You must also display the location of the local shop.
Your sample product page doesn't provide users the option to check a product's collection availability at different shop locations
Your product landing pages don't provide customers the option to check a product's collection availability at various shop locations. Add a shop selector to your product landing pages or checkout flow so that customers can view where they can collect the product.
You haven't submitted the required attributes in your primary data source or local product inventory data source
Your primary and product inventory data sources don't contain the required attributes for the pick up today feature. Review the required attributes for pick up today and add these values to your data source. Values for collection SLA
[pickup_SLA] must be submitted, as well as values for collection method
[pickup_method] as needed, in either your primary data source or product inventory data. Learn more
about the required attributes for pick up today.
Re-submit your pick up today example URL for review:
In your Merchant Center account, click Settings ![Tools and settings menu icon [Gear]](//storage.googleapis.com/support-kms-prod/vyDyoYvlunmkVyVjH9CZTw60xwyZpzKoWuPC)
in the left navigation menu.
Select Add-ons and go to the Your add-ons tab.
In the 'Local inventory ads' card, click Go to local inventory ads.
Click Review setup status next to the country for which you want to set it up.
Select 'Your collection experience (optional)'.
Select Customers can collect them the same or the next day.
Add a URL that shows product page collection information.
Click Request review.
Pick up later rejection reasons
Your website shows no option to place an order for collection
Your product landing page or checkout flow doesn't provide an option to place an order to collect later. Add a collection option to your product landing pages or in your checkout flow.
Your website is missing a click and collect SLA
After a user clicks or inputs the required information, your site must display an item's collection SLA. The SLA refers to the expected timeframe within which an order placed online for 'pick up later' at a shop should be ready for the customer to collect. You must also display the location of the local shop.
Add missing shop selector for pick up later
Your product landing pages don't provide users the option to check a product's collection availability at various shop locations. Add a shop selector to your product landing pages or checkout flow.
Add missing attributes for pick up later
Your primary and product inventory data sources don't contain the required attributes for the pick up later feature. Review the required attributes for pick up later with product data or
pick up later with in-store inventory data.
Missing price: Add your product's omnichannel price to your product landing pages
Your example product landing page doesn't contain an omnichannel price for your product. Add the price of your products to your product landing pages. For a more detailed overview of what constitutes a misrepresentation, consult our
misrepresentation policy.
A payment wall is blocking pick up later availability for customers
Customers should be able to view the available fulfilment options without having to enter their payment information. Remove this requirement from your website. For a more detailed overview of what constitutes a misrepresentation, consult our
misrepresentation policy.
Re-submit your pick up later example URL for review:
In your Merchant Center account, click Settings in the left navigation menu.
Select Add-ons and go to the Your add-ons tab.
In the 'Local inventory ads' card, click Go to local inventory ads.
Click Review setup status next to the country for which you want to set it up.
Select 'Your collection experience (optional)'.
Select Customers can collect them later from a shop.
Add a URL that shows product page collection information.
Click Request review.
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