How to fix: Non-members not allowed to purchase in the shop

If you require customers to be a club or shop member to purchase products, you're ineligible to participate in local inventory ads

We have detected that you have a membership shop that doesn't allow non-members to purchase in store. Your shop must allow everyone to check out in the shop without obstacles.

Instructions

Step 1 of 2: Ensure that your membership shop allows non-members to purchase in store

It should be clear on your website and at your shop that non-members are allowed to purchase items in store without a membership. If you allow this at a higher cost, the price on your landing page and items must reflect the higher non-membership price.

Step 2 of 2: Request a review

In some instances, if your account or a product offer is disapproved, you can request a review if you have fixed the issue or disagree with the decision. If the review is successful, your issue will disappear. If the disapproval remains and you're uncertain about how to proceed, contact us for support.

Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.

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