This article explains each promotion status, how promotions become visible across Google, how to fix rejected promotions and how to end a promotion. You can confirm the status of your promotions in the Promotions dashboard of your Merchant Center account.
View the Promotions dashboard
To view the Promotions dashboard, sign in to your Merchant Center account, then select 'Promotions' in the left navigation menu. The Promotions dashboard shows promotions that have been approved, disapproved, have expired, are live or are still under review.
Note: If you do not see 'Promotions' in the navigation menu, talk to your promotions contact or fill in the Help request to promotions form.
Promotion visibility across Google
Promotions are eligible to appear across Google after they pass reviews and are approved to go live. Promotions that are still under review, expired or disapproved are not eligible to appear.
Learn more in the following articles:
- Promotion approval process
- FAQ article for Promotions data source formatting and attributes
- Review the specific guidance on promotion effective dates and promotion display dates attributes
Promotion statuses
| Status | Definition |
|---|---|
| Under review | Your promotion is pending review. If your promotion is unreviewed for more than 24 hours, it may be that the promotion start date [promotion_effective_date] is either incorrectly set or has not been reached. |
| Approved |
A promotion must pass two types of checks to be approved and set live:
|
| Disapproved |
Your promotion was not approved for one or more reasons. You will receive an email about the details of the disapproval. Please review the email as well as our editorial requirements and promotions policies, then edit and resubmit your promotion. This article explains how to fix issues with disapproved promotions. Note: If your promotion was rejected during the SKU check for a website error, once the error has been resolved you can resubmit your promotion by clicking the speech bubble icon |
| Ended |
Your promotion was ended permanently and will not be visible. Note: Promotions that have ended or expired are removed from your Promotions dashboard one year after the end or expiry date. Promotions that have ended can't be restarted. |
| Expired | Promotions will expire once they reach their end date. Expired promotions are not visible and can't be reactivated. |
| Live | A promotion that is active and eligible to be displayed. Promotions that are live may be ended or edited. This article explains how to edit a promotion or change promotion status. Any edited promotions will undergo the review process again before returning to the 'Live' state. |
Need more help?
Find answers to common questions in the Promotion status FAQ article.