You need to specify delivery times, delivery costs and countries to associate this delivery information. You'll submit this information in the 'Delivery' section of your account.
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Delivery time
You'll need to provide information about your delivery time. This includes:
- Order cut-off time, which is the time by which customers need to have an order placed to meet your delivery estimates.
- Handling time, which is the number of working days needed to process an order before it is dispatched. It normally begins when an order is placed by a customer and ends when a carrier picks up the parcel for delivery.
- Transit time, which is the number of working days that it takes for a carrier to deliver a parcel after it has been picked up from your facility.
Delivery cost
You'll also need to tell us about your delivery cost.
Delivery cost covers the delivery carrier cost as well as other costs directly related to delivery. Costs related to delivery might include handling, delivery, dispatch, logistics or carrier fees. You'll submit the delivery cost for a customer's location, not for a business or separate collection point.
Rules by country
- For Canada only, submit the delivery cost excluding taxes.
- For Finland, Norway and Sweden, you may alternatively submit the delivery cost to a collection point for specific carriers based on country.
- For Norway and Sweden: PostNord, DHL, Bring, Schenker.
- For Finland: Posti.fi, DHL, Bring, Schenker, Matkahuolto.
- Countries that currently allow you to share delivery costs for home and business address or collection point delivery:
- Argentina*
- Austria
- Belgium
- Chile*
- Czechia
- Denmark
- Germany
- Greece
- Hungary
- Iceland
- Italy
- France
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Spain
- United Kingdom
- Collection points must be third-party locations, accessible to other retailers and in close proximity to a shopper's location. Parcel lockers are a common type of collection point.
- For Argentina and Chile, you may alternatively submit the delivery cost to a shop for collection.
If you deliver across borders
- In this case, you normally incur additional costs such as customs, duties or import tax. Don't include such costs unless the delivery provider is fully responsible for the handling of goods through customs and the cost is included under a delivery term on your website. Delivery should also include insurance costs related to any of the terms above.
Troubleshooting delivery issues:
- Verify that product data is submitted correctly with the required information.
- Check for country-specific rules and allowed carriers when submitting delivery costs to a collection point.
- Confirm that delivery costs are submitted for the customer's location, not a business or separate collection point (except in specified countries).
- If delivering across borders, exclude additional costs like customs and import taxes unless the provider handles customs and includes the cost on your website. Include insurance costs for delivery.
You can also submit delivery information with your product data.
When there are delivery cost values in your product data, the item-level delivery information will override the account-level value for that product. Handling and transit times configured at the account level will be ignored even if those values aren't included in your product data.
Update delivery information using Content API
You can use Content API to update your delivery policies. It's important to note that your delivery setup will have certain limitations when you configure it using Content API for Shopping. Learn more about Content API delivery settings.
Resource representation limits
The following limits describe notable restrictions for certain string values and array fields within the resource representations used in the Content API. These limits are the same for both the Content API and their corresponding feature in the Merchant Center. This list of limits may not be complete, and these limits cannot be extended.
| Resource | Field | Limit |
shippingsettings |
Delivery services per country (services) |
20 |
Delivery groups per delivery service (rateGroups) |
20 | |
Labels per delivery group (applicableShippingLabels) |
30 | |
Sub-tables per delivery group (sub-tables) |
100 | |
| Number of rows or columns in a single rate table | 150 | |
| Length of delivery labels | 100 |
The number of rows or columns in a rate table affects the following array fields:
- Array fields within
rowHeadersorcolumnHeaders:prices[]weights[]numberOfItems[]postalCodeGroupNames[]locations[]rows[]Cells[]
Learn more about the quotas and limits.