In this article
Why this issue is happening
This issue occurs when the value that you entered for the delivery weight [shipping_weight] attribute is too high.
The delivery weight [shipping_weight] attribute lets you include the weight to use when calculating delivery costs through your Merchant Center settings. For each attribute that is included in your product data, you must submit a valid and accurate value.
The delivery weight [shipping_weight] attribute is optional for each product.
How to fix your issue
To resolve this issue, review the accepted values for the delivery weight [shipping weight] attribute and ensure that the values in your product data fall within the accepted range. The delivery weight value must be within 1,000 kg or 2,000 lb
Bear in mind:
The value for delivery weight should be a number plus a unit.
Supported unit values are lb, oz, g and kg
Limits for imperial units are 0–2,000 lb
Limits for metric units are 0–1,000 kg
Decimal values (such as 20.25) are not accepted
Fix products one by one directly in Merchant Center
Navigate to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product that you want to fix, then click Edit product.
Review the delivery weight
[shipping_weight] attribute and make sure that the value entered is within 1,000 kg or 2,000 lb.
Select Save.
Fix multiple products at once
Navigate to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross-reference the downloaded list with your uploaded product data, and make sure that the delivery weight
[shipping_weight] value entered is within 1,000 kg or 2,000 lb.
Re-upload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you've fixed the issue by making sure that it's no longer listed on the 'Needs attention' page. Bear in mind that the changes may take between 24–72 hours to take effect.
Bear in mind: It may take 24–72 hours for your change to be reflected on the 'Needs attention' page.