Important: AI Inbox is currently in beta and may change over time. Your use of AI Inbox is covered by the Google Cloud Terms of Service, and the specific terms for pre-release features do not apply.
To help you manage a busy inbox, AI Inbox can show you priority emails and topics.
Learn how AI Inbox works
AI Inbox helps surface to-dos and topics that matter most, all in one place. When you open AI Inbox, there are 2 sections:
- Suggested to-dos: This section shows high-priority items from incoming emails that need your attention. It also explains what you need to do in bold text, like a due date for a utility or credit-card bill.
- Topics to catch up on: This section provides a quick summary of important updates across projects and topics. It helps you stay updated on items often scattered in various email threads. Examples include upcoming travel, restaurant reservations, or purchase confirmations.
To show the most relevant items, AI Inbox:
- Only surfaces information from messages in your “Primary” tab and not other tabs, such as “Social” or “Promotions.”
- Filters out messages like spam or that you archive, delete, mute, or snooze.
- Does not support attachments, delegated inboxes, or encrypted emails.
What you need
Important: This feature is only available in the US and in English.
- For personal Google Accounts: You need an eligible Google AI plan:
- For work or school accounts: You need a Workspace Enterprise Plus plan with access to Gemini Alpha.
- If you use a work or school account, your admin controls access to Gemini Alpha.
- If you can't find AI Inbox, your admin may not have Alpha features enabled for your organization.
Additional requirement
- In Gmail, turn on Smart features in Google Workspace and Smart features in other Google products. Learn more about smart features.
Tip: After you turn on smart features, it can take a few hours. It may take up to 7 days for your first set of to-dos and topics to appear.
Show or hide AI Inbox
- On your computer, open Gmail.
- At the top right, click Settings
See all settings.
- At the top, click Inbox.
- Next to “Show AI Inbox,” check or uncheck the box.
See all settings.Open AI Inbox
Important: Your AI Inbox may appear empty if you have not sent or received emails recently.
- On your computer, open Gmail.
- In the left panel, click AI Inbox.
- To get the latest updates, at the top, click Refresh
.
Tip: If the information in AI Inbox is outdated:
- Make sure you have a stable internet connection or Wi-Fi.
- Confirm that you are in the correct Google Account.
Manage suggested to-dos
- Take action on an email: Next to a to-do, select an action button, like View or Reply.
- Open related information: To get more context, click the link next to any item and open the related email, chat, or another source.
- Complete a to-do: When you finish, click Mark done
.
- Provide feedback or report issues: Next to any item, click More options
:
- Remove to-do: Remove a to-do from your list.
- Positive feedback or Negative feedback: Rate the quality of a to-do or topic.
- Report abuse: Report unsafe suggestions to Google.
:
Review topics to catch up on
- Open related information: To get more context, click the link next to any item and open the related email, chat, or another source.
- Mark all emails as read: To acknowledge unread updates in AI Inbox, click Mark all as read. This also changes all affected emails to read in your Gmail inbox.
- Provide feedback or report issues: Next to any item, click More options
- Positive feedback or Negative feedback: Rate the quality of a to-do or topic.
- Report abuse: Report unsafe suggestions to Google.