Access your Google Ad Grants account

If your organization was recently approved for Ad Grants but you haven't accessed the account:

• Look for the invitation email: Once you have been approved for Ad Grants, you will receive two additional emails sent to the email address registered during the application process. The first will invite you to access your Ad Grants account and the second will invite you to accept your payments profile. Note: As a nonprofit organization, you will not be charged. This is only a requirement for account access.
• Check all folders: Thoroughly check your inbox, spam, junk, promotions, and any other filtered folders for this email. 
• Allow time: While often quick, please allow up to 3 business days after receiving your official Ad Grants approval notification for this invitation email to arrive.

If you've waited the suggested amount of time, checked all folders, and confirmed your approval status in your Google for Nonprofits account, please visit Check your Google for Nonprofits account status.

Additional tips to access your Ad Grants account

Verify you're using the correct email address

• Confirm admin email: If you've never accessed the account before, double-check which email address(es) are listed as administrators in your primary Google for Nonprofits account. You must use one of these designated emails to access the Ad Grants account.

• Avoid incorrect emails: Using a different, personal Gmail address or an email associated only with a standard (paid) Google Ads account will not grant access to your Ad Grants account and may redirect you elsewhere.

Ensure you're logging in at ads.google.com

• Always start by navigating directly to the Google Ads login.

If you’re navigating multiple accounts, avoid redirection

Many users have multiple Google Accounts (e.g., personal, work) or manage multiple Google Ads accounts (paid and grant) under one email. This can cause confusion:

• Use the account switcher: If you log in to ads.google.com and see a standard paid account or the wrong account:
  • Look for your profile icon/picture in the top right corner of Google Ads.
  • Click on it to reveal an account switcher.
  • Select the correct Google Ad Grants account (check the name and Customer ID).
• Sign out and sign in: If switching accounts doesn't work, try this:
  • Sign out of all Google Accounts in your browser.
  • Close and reopen your browser.
  • Go directly to the Google Ads login.
  • Sign in only with the correct Google Account email address designated as an admin for your Ad Grants account.

Clear browser cache and cookies

Outdated browser data can sometimes cause login issues. Try clearing your cache and cookies. Instructions vary by browser (Chrome, Firefox, Safari, Edge).

Get Support

You need access to Google for Nonprofits before you can request access to your Ad Grants account. Before contacting support, please make sure you meet the following criteria:

1. You are an admin on your Google for Nonprofits account
2. You have access to your Google for Nonprofits account
3. You know the ten digit Customer ID for your Ad Grants account

If you need assistance accessing your Google for Nonprofits account, request admin access to Google for Nonprofits.

If you meet the above criteria, please provide the troubleshooting steps you've already taken via the Ad Grants account access form.

Related Resources

Request administrative access to an existing Google for Nonprofits account

Add a new administrator

You forgot the Google for Nonprofits account login