Report Google Play Gift Card Scam

To get help from our support team for your Google Play gift card or promotional code, please provide all the information requested below.

First name *

Please enter your first name.

Last name *

Please enter your last name.

Email address *

Please enter a valid email address.

Your phone number *

Google Play Gift card Redemption code *

Make sure it's a Play Gift Card. You should be able to see the Play Store logo.
Redemption codes are 16 digit alphanumeric code at the back of your Gift Card
Don't include a space or dash

Please upload a clear picture of the Gift card or screenshot of the email or SMS text that includes the Google Play Gift Card redemption code. Our support team won't be able to process requests without this picture. *

(Accepted file types: jpg, tif, png, gif)

If you purchased the gift card offline

All four corners of the gift card should be visible in the picture
Upload each picture of the front and back of your gift card
Provide each picture of all your gift cards separately if you have multiple gift cards

If you purchased the gift card online, your picture has to include all info below

The store name or store logo
Full Gift Card Redemption Code
Purchase date
Purchase amount

Please upload a picture or screenshot of the purchase receipt that matches the Google Play Gift Card. If you can't provide a receipt, we might not be able to help. *

Provide each picture of all your proof of purchases separately if you purchased multiple gift cards
We strongly recommend a purchase receipt such as a paper receipt for offline purchases, or a screenshot of the email or the purchase history for online purchases

Describe your situation *

Describe how you were scammed and any steps you've taken to solve the issue. Don't include sensitive information, such as passwords, credit card number, or bank account details.

Where was this gift card purchased (Country)? *

Which retailer was the gift card purchased (shop name)? *

When was this gift card purchased? *

Report Google Play Gift Card Scam

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