How to Contact Support for Google Play
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Whether your refund didn't appear within the timeline, or you scratched your Google Play gift card too hard, we will all need to contact support eventually. In this guide, we will be going over how to get support for your issue with Google Play.
1. Contacting Support Through Official Channels
- Google Play Support
- Most users will contact Google Play Support through this option. For some users it will only say "Community," in which case, look at section 2, 3, and 4.
- If you're a Play Points Platinum or Diamond member, you will receive "premium support," which means you will be prioritized when contacting support, and those assisting you are "specially selected agents from a team dedicated to support Platinum or Diamond status users."
- If you aren't satisfied with their response(s), you can try asking for a supervisor.
- Google One Support
- If you have Google One and aren't satisfied with Google Play Support, you can try getting help through Google One Support. They are "Google Experts" and may be able to help with your issue.
2. Contacting Support Through Social Media
You can also reach out to them through social media. Tweet them @GooglePlay with your issue without providing any personal information. Make sure you're also following them so they can DM you if they need to. A response isn't guaranteed.
Posting your issue will allow Product Experts to possibly assist you. A Community Manager may also contact you about the issue. A response isn't guaranteed.
4. Filing a complaint with the BBB
If you can't reach support through the previously listed ways or aren't satisfied with the response(s) from support, you can try filing a complaint. If you don't have a case ID, reject the automated response. A case will be created for you and provided in Google's response to your rejection. Google will communicate with you through that case. If you previously contacted support, provide your case ID(s) with the complaint to allow Google to "further investigate." If the issue is resolved, reply with that reason and close the complaint. A response is guaranteed.
5. Additional Resources
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Last edited Jan 3, 2025