Fix problems with the Google Play Store app

To uninstall Google Play Store app updates:

1. On your device's home or app screen, find the Google Play Store app.
2. Touch and hold the Google Play Store app .
3. Tap App info.
4. At the top right, tap More Uninstall updates.
5. Review the info and tap OK.

To reinstall Google Play Store app updates:

1. Open the Google Play Store app .
2. At the top right, tap the Profile picture.
3. Tap Settings About.
4. Under “Play Store version,” tap Update Play Store.

Important:

• Clearing cache from Google Play Store is the most common solution to issues when you download apps from Google Play Store.
• When you clear the cache and data, it may delete some settings on the Google Play Store app like parental controls and password protection. It will ask you to reagree to the Terms of Service the next time you open the Google Play Store.

1. Find the Google Play Store app on your device's home or app screen.
2. Touch and hold the Google Play Store app.
3. Tap App Info .
4. Tap Storage & cache Clear Cache.
5. Tap Clear storage  Delete.

If these steps resolve your issue, re-enable password protection and parental controls. If these steps didn't resolve your issue, try to clear cache and data from Google Play Services before you restore your settings.

Important: It’s not recommended to clear Google Play services unless you’ve tried all other troubleshooting options. When you clear Google Play services data or storage, it may delete some information saved to your device. Information may include passwords, transit cards, COVID cards, and virtual payment cards saved to Google Pay. You may also need to reauthenticate your payment methods on Google Pay and sign back into your Google Account on all devices.

1. Open your device’s Settings app.
2. Tap Apps.
3. If you can't find "Google Play Services," tap See all apps.
4. Tap Google Play Services.
5. Tap Storage & cache  Clear cache.
6. Tap Clear storage Clear all data  Delete.

Re-enable password protection and parental controls.