Jun 13, 2025

screen defect

I've had this watch for around 9 months, never dropped it, bumped it into anything or took it into the shower with me, but today the screen started to malfunction. I can still swipe it up and down, and can sometimes see the UI underneath all those lines, but resetting the watch doesnt get rid of those lines.

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Other,Google Pixel Watch 3 (45mm)

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Joe Ellett

Gold Product Expert

Celebrating freedom from Windows since 2010

Jun 16, 2025

Factory reset takes longer than 15 seconds. When you hold down the buttons, first you'll see a colored G. That's a reboot. Keep holding down the buttons until you see a white G. That's a factory reset. You'll have to set your watch up again, but that shouldn't take long.

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Rieko Cohn

Silver Product Expert

Jun 13, 2025

When you said that you reset the watch, did you do a factory data reset? If so, then the next step would be to contact Pixel Watch Support (<-- click link). Complete the prompts until you get the option to chat or call.

Since you've had the watch for less than a year, you likely have options under warranty.

Justin Chen 520

Original Poster

Jun 16, 2025

I pressed the crown and other button for 15 or so seconds. The problem didnt go away immediately, but today the screen seems to have stopped glitching and I can't seem to replicate the issue.

Again I am left wondering if this is a HW or SW issue? As I am still within the warranty period, if this is an intermittent HW issue then i believe the best course of action is to send it back to Google for repair/exchange. Does anyone know for sure if this is HW or SW related?

Joe Ellett

Gold Product Expert

Celebrating freedom from Windows since 2010

Most relevant answer

Jun 16, 2025