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Jan 20, 2025

Bad experience with new pixel watch and worse google support

I am so regretful I purchased a google pixel watch 3 few weeks back.
The watch has been nothing but nightmare. It worked fine for the first few days and then it started with random restarts, battery issues from 100 to 0 in could of hours.
I am not able to track my daily activity because of these issues and it has resulted in my health insurance hike because my health insurance expects me to upload activity stats daily in order to keep my premium down.
I have been constantly asking google support to arrange the return but they are refusing to take it and offering me a refurbished replacement.
What kind of silly policy is this? If you are offering refurbished  replacement then also refund me some amount and charge for a refurbished product or either just take this watch back and refund my money.
Will never purchase anything from google again. Stay away from google store.

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Recommended Answer
Jan 22, 2025
In this case your option would be to get warranty replacement from Google. Make sure to do it before you're out of warranty.

If you bought the watch using a credit card, check as well in case they have warranty replacement benefit for this kind of thing.
Gold Product Expert Joe Ellett recommended this
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All Replies
Jan 20, 2025
When you're doing warranty replacement, often you'll get refurbished item. This is not just a practice done by Google, as many other companies follow the same practice. Furthermore, refurbished items already went through extra testing to make sure it's working properly, so most of the time it will have the same quality as brand new item.

I'm not sure when exactly you actually bought the watch. If it's still within the retailer return period, you can always return it to the place where you bought it from for full refund and buy another one.
Last edited Jan 20, 2025
Jan 23, 2025
I hope Garmin is a better fit for your needs.
Jan 24, 2025
So you passed on a faulty watch to someone else?
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