Replace or file a warranty claim for the Google Pixel Watch

If your Google Pixel Watch becomes defective through no fault of your own, you may be able to return it for replacement, repair or a refund, at Google's discretion. Accidental damage isn't covered under warranty.

Important: Warranty terms can vary based on the country or region where you bought your device. You can get online and phone support everywhere that we sell Pixel Watch. To review the terms of your warranty, visit the Google Hardware Warranty Centre.

Step 1: Check your Pixel Watch's warranty status

The interactive warranty checker helps you check your warranty coverage, find solutions to common device issues or connect with our team.

Check your Pixel Watch warranty

Step 2: Repair or replace your Pixel Watch

Important:

• To obtain warranty service, you must follow Google's procedures. You must provide your name, contact information and IMEI and/or serial number(s). You may also be required to provide proof of purchase and answer our diagnostic questions about your Pixel Watch's issues.

• Make sure that you back up your device before sending it back for replacement. Your watch automatically backs up your game progress or settings as long as you're connected to Wi-Fi or LTE.

1. Find your Pixel Watch IMEI and serial numbers.

2. Pick your support option based on your device's warranty status or if you purchased Preferred Care coverage:

¹_{Replacements are not available at all times, in all areas and for the version of the Pixel Watch that you previously purchased. Colours may vary and change over time. Not all colours are available in all areas.}