You can dispute fraudulent transactions made with your Google Pay account. You can also cancel some payments.
Step 1: Check if the transaction is complete
- A transaction can’t be disputed until it’s complete.
- The amount shown for transactions that are still processing are temporary and may change.
- After you cancel an order or payment, it can take some time before your account is credited.
Step 2: Check if the transaction was made by someone you know
If a family member or friend had access to your Google Account or payment method and made the transaction, go to the appropriate section below.
Cancel a Google purchase
Cancel a Google subscription
Step 3: Dispute or report an unauthorized payment
Dispute a payment for Google products
If you think a fraudulent payment was made for a Google product like Play or YouTube, you can
dispute a transaction.
Dispute a transaction you don’t recognize in the Google Pay app or on the Google Pay website
If you find a transaction in the Google Pay website that you don't recognize:
- Compare the Google Pay transaction amount with the records on your financial institution's online banking portal or app.
- Do not rely on physical bank statements or receipts, these could be outdated.
- If the amount on your financial institution’s portal isn't accurate or you don’t recognize the charge, contact the merchant and try to resolve the issue with them.
- If you can’t resolve the issue with the merchant, you can file a dispute.
- If the transaction used your debit card, credit card, bank account, or other payment method linked to your Google Pay account, you can file a dispute.