Account different country

Question

Can't pay cause Google thinks I'm in Russia.

Mr Shane · Accepted Answer

Hi there,
 
Please complete each of these tasks to address any technical issues and confirm you meet all the eligibility requirements:
Confirm that you're currently located in a country where the service is available.
If you're not in a supported country then you do not need to do any further troubleshooting because it's not available to you.
List of countries where Google One is available
List of countries where Google One AI Premium is available
List of countries where NotebookLM is available
Confirm you're trying to sign-up with a personal Gmail account.
Ensure the birthdate in your Google account meets the age requirements.
Age requirements on Google Accounts
Update your Google Account to meet age requirements
Change your Google Account birthday
Ensure you're not a member of a family group.
Visit this link or this link, and check the family group.
If you're a member of the family group, you must leave your family group so that you can start a subscription.
Ensure Google has associated the correct country to your account.
Visit this link, and check the country association.
If the country association is incorrect, then submit a request to update it.
Before continuing to further troubleshooting, revisit this link each day until the country association has been updated.
Ensure the addresses in Google Play are correct.
How to change your Google Play country
Ensure the addresses in your Google Account are correct.
Manage your addresses in your Google Account
Disable all networking modifiers. (this means any VPN / DNS Proxy / Secure Enterprise Networks)
Use Incognito mode. (instructions: Chrome, Edge, Firefox, Safari)
Use a different (and supported) app/browser. (preferably one that's rarely or never used)
Use a different computer/device. (preferably one that's rarely or never used)
Clear Google Play services and Play Store cache and cookies. (instructions)
Clear the browser cache and cookies. (instructions: Chrome, Edge, Firefox, Safari)
Reset the browser to its default settings. (instructions: Chrome, Edge, Firefox, Safari)
Go to payments.google.com/settings
Delete obsolete payment profiles
Make sure you've enabled the correct payment profile
 
If all of the above fails to fix the problem, then I recommend that you contact the Google Play support team.
 
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