6 days ago

Refuse to renew subscription

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Payments,Android

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Mr Shane

Platinum Product Expert

6 days ago

Hi there,

Thanks for your enquiry.

This forum is supported by end-users (like yourself) who volunteer their time to try to help other end-users. We're not Google employees so we don't have access to Google's back-end systems, or user accounts or data, and we cannot directly resolve issues with account/payment verification.

Please complete each of these tasks:

Clear Google Play services and Play Store cache and cookies. (instructions)
Clear the browser cache and cookies. (instructions: Chrome, Edge, Firefox, Safari)
Reset the browser to its default settings. (instructions: Chrome, Edge, Firefox, Safari)
Verify your account identity or payment info (see links below):
Once all of the above steps have been tried, then you could contact the Google Play support team for 1-on-1 assistance resolving verification issues.

Helpful?

All Replies (2)

Mr Shane

Platinum Product Expert

6 days ago

Hi there,

Unfortunately, your enquiry isn't very clear.

Please provide a clear, detailed, and logical description about the situation.

Also copy & paste the text and provide screenshots of any errors or alert messages you might see.

Note: Those trying to help you are all volunteers, we don't have access to your Google account, data, or device. The only information we can see is precisely what you provide in this thread. Without all of the relevant information, we will not be able to provide any help at all.

Khaled Juma

Original Poster

6 days ago

My apologies for that, i wanted to see if the forum os effective. My issue is that google, after 25 years of service, launched a validation exercise on my identity simply because i changed the naming on one of my payment card, they requested several proof documents which i provided and till date no response from them on this validation exercise and mean time they froze my 100G renewal and in parallel all my back up and sync froze too and will soon freeze my 25 years account! I am not able to reach anyone and the google support email who launched this validation doesn't reply anymore! I don't know what to do anymore?

Khaled Juma

Original Poster

6 days ago

Mr Shane

Platinum Product Expert

Most relevant answer

6 days ago

Hi there,

Thanks for your enquiry.

Please complete each of these tasks:

Clear Google Play services and Play Store cache and cookies. (instructions)
Clear the browser cache and cookies. (instructions: Chrome, Edge, Firefox, Safari)
Reset the browser to its default settings. (instructions: Chrome, Edge, Firefox, Safari)
Verify your account identity or payment info (see links below):
Once all of the above steps have been tried, then you could contact the Google Play support team for 1-on-1 assistance resolving verification issues.