Dec 5, 2024
Storage not updated after purchase
15K Views837 Upvotes
Hey everyone,
Have you recently signed up for Google One or upgraded your existing plan and are now wondering when you'll find that extra space? Don't worry, it may take up to 24 hours for your new storage to become available after you purchase a new storage plan.
If your storage is still incorrect after 24 hours, sign into your Google Account to check if your payment went through.
- If your payment card is charged but you don’t find a payment reflected on your Google Account, check if you’re signed in to multiple Google Accounts. If so, Google One may be purchased on a different account.
- You can cancel the purchase on that account and repurchase Google One on the desired account.
If your payment went through, it’s been 24 hours since you upgraded, and your storage is still incorrect, try to troubleshoot as follows:
- Restart your phone:
- Press your phone's Power button for about 30 seconds or until your phone restarts.
- You may need to tap Restart and then Restart.
- Update the app (Android only):
- In the Google Play Store app, tap Manage apps & devices.
- Under "Updates available," choose to update all apps or a specific app.
- Sign in to your Google Account in private:
- If you use Google Chrome, try to sign in to your account using an incognito window. This can force the synchronization of your account with Google servers.
Thanks,
Monika and Sougato
Community Managers (CM) - Google One team
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