It may take up to 24 hours for your new storage to become available after you purchase a new storage plan.
If your storage is still incorrect after 24 hours, sign in to your Google Account to check if your payment went through.
If your payment went through, it's been 24 hours since you upgraded and your storage is still incorrect, try the troubleshooting steps below.
If a charge has been applied to your payment card, but you can't find a payment reflected on your Google Account, check whether you're signed in to multiple Google Accounts. If so, Google One may have been purchased on a different account. You can cancel the purchase on that account and repurchase Google One on the desired account. Learn how to cancel purchases on Google One.
Troubleshoot incorrect storage 24 hours after purchase
Tip: If you use an iPhone or iPad, try closing the Google One app, and then reopen it. To learn how to close an app on an iPhone or iPad, contact Apple Support.
Log in to your Google Account in private
If you use Google Chrome, try logging in to your account using an incognito window. This can force the synchronisation of your account with Google servers.
Important: Most browsers have embedded features to navigate in private or incognito. If you're not using Chrome and you require specific instructions for your browser, refer to the browser provider's website.
Restart your phone
Important: Settings can vary by phone. For more info, contact your device manufacturer.
- On most phones, press your phone's Power button for about 30 seconds or until your phone restarts.
- You may need to tap Restart
Restart.
Update the app (Android only)
Check if an update for the Camera app is available:
- Open the Google Play Store app
.
- At the top right, tap the Profile icon.
- Tap Manage apps and devices.
- Under 'Updates available', install any updates available for Pixel Camera.
Check if an Android system update is available:
- Open your phone’s Settings app.
- Tap System.
- Tap Software updates.
- Tap System update.
- Tap Check for update.