If you have issues with Google One payments, try these solutions. You can also update your Google One payment methods.
Change the card you use
You can edit the credit card you use for your Google One membership. If you want to change how much you pay, change your storage plan.
If you signed up via the Play Store
- On your Android phone or tablet, open the Google One app
.
- At the top, tap Menu
Settings.
- Tap Change payment method.
- Tap Google One
Update.
- Select an option.
- Follow the steps on the screen.
If you sign up through the App Store
If you sign up for Google One through the App Store on an iPhone or iPad and later switch to an Android device: You can't adjust your membership or change your payment method in the app. To update your account and other info, use the App Store on another device.Get help buying a Google One subscription
If you had difficulty signing up for Google One for the first time, you can ask a Google Expert to help you.
Fix issues with payments
If you find errors when you make transactions, try these troubleshooting steps.
Find purchases by family members
The family manager can find all the purchases made with the family payment method. Learn how to find your family's purchases.
The Google One plan manager can be a different person than your family manager. If so, the Google One plan manager can't find purchases made with the family payment method.