Update your Google One plan & troubleshoot upgrade issues

Important: If you initially subscribed to Google One on the web, you must switch to a different plan through Settings on the web.

Important:

• If you initially subscribed to Google One in the Apple store, you must switch to a different plan through device Settings.
• You need to be signed in to the Google Account you used to subscribe to a Google One plan.

1. Open Settings Apple ID Subscriptions.
   • Choose Google One , Gmail , Google Drive , or Google Photos .
2. Tap See all plans.
3. Select your new plan and confirm your new subscription.

Important: If you purchased your membership outside of the App Store, you can switch to monthly or yearly plans on the web.

1. On your iPhone or iPad, sign in to Google One.
2. At the top left, tap Settings Change membership plan.
3. Choose a monthly or yearly subscription.
4. Tap Next.
5. Choose your payment method.
6. Tap Subscribe.

Important: If you purchased your Google One membership within the app, you can upgrade or downgrade your plan or switch from monthly to yearly payments in your device settings.

1. Open Settings Apple ID Subscriptions.
2. Tap the app with your Google One subscription.
   • Choose Google One , Gmail , Google Drive , or Google Photos .
3. Select a monthly or annual plan.
4. Confirm your subscription.

You can check your available storage from the Google One app.

1. On your computer, go to one.google.com.
2. On the left, click Storage.
3. To check storage that each family member uses, next to "Family storage," click the Down arrow .

By default, family members can use any amount of the available storage. If a member uses too much storage, ask them to clear some of their storage.

If you don't want to share your storage with your family, learn how to stop sharing Google One.

Tip: If you change your storage limit, it can take up to 24 hours for the changes to apply to your account.

A Google One membership replaces your current storage plan. The storage from your Google One membership becomes your new storage limit and isn't added on top of your existing storage.

If you got storage as part of a promotion, you keep the extra storage.

Learn more about how Google One works with existing storage.

Some files don't count against your storage space. Different products and files are stored differently and have varying file sizes.

Learn more about what files take up space.

If you change your storage limit, it can take up to 24 hours for the changes to apply to your account. In these 24 hours, messages you send or receive through Gmail can be affected. Try these troubleshooting steps:

1. Sign out of your Google Account, then sign back in.
2. Send a test email to yourself.
3. If that doesn’t work:
   • Open an incognito window and log into your Gmail account. Then, try to send an email.
   • Use a different browser like Microsoft Edge or Firefox to open your Google Account. Try to send an email.

If you still can’t send messages, wait 24 hours and try again.

All your files stay safe, but you can’t store anything new. For example:

Learn how to manage space on Google Drive.

If you use the Google One website or another device to sign up for a plan instead of the App Store:

• You can't change your Google One plan on your iPhone or iPad.

Tip: If you purchased via the Google One website, you can manage your plan on the web at Google One.

1. At the top right, select Settings Change membership plan.
2. Choose your new storage limit. You can choose a monthly or yearly subscription.

If you have Google One on an Android device, you can change your membership plan in Settings.

If you want to manage your membership with the app on iPhone or iPad, you must buy a plan with an Apple subscription.

Step 1: Cancel your Google One plan

On your computer:

1. Go to Google One.
2. At the top right, select Settings Cancel membership.
3. Select Cancel.

Step 2: Buy a Google One plan with an Apple subscription

On your iPhone or iPad:

1. Download the Google One app from the App store.
2. Open the Google One app .
3. On the left, tap Menu Membership plans.
4. Select a Google One plan.
5. After you pick your plan, in the App Store, confirm your new subscription.

Tip: You can also manage your payment method or manage your subscriptions with Google Play.

To make changes to your Google One membership plan on your iPhone or iPad, you must make those changes in the Google app used to purchase the plan.

• Google One
• Gmail
• Google Drive
• Google Photos

Learn how to manage your membership in other apps.