This article applies to the following Google Nest thermostats models:
Nest Thermostat |
Nest Thermostat E |
Nest Learning Thermostat |
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How to tell which thermostat you have
To troubleshoot Nest Learning Thermostat (4th gen), go to Nest Thermostat is offline.
If your Nest thermostat has issues connecting to the Nest app or Wi-Fi network, you may get one or both of the following:
- A TD error in the Nest app, such as TD008 or TD013
- The m15 error on your thermostat screen
Below are some steps you can take if you’ve just installed your Google Nest thermostat or have replaced it and can't add it to your account or get it online.
Error codes
If you get one of these error codes, select it to view specific troubleshooting steps.
If you get one of these errors, or no error at all, check below for some steps to help you add your Nest thermostat to the Nest app.
TD001 TD003 TD004 TD005 TD006 TD007 TD008 |
TD010 TD011 TD012 TD013 TD014 TD015 TD016 |
TD017 TD019 TD020 TD021 TD022 TD023 TD030 |