Troubleshoot your Home Report

You need to have your devices connected to Wi-Fi and added to your account in the Nest or Home app in order to receive the Home Report. You won't receive the Home Report if you've opted out of product emails from Google Nest. Each person who shares access to your home can change their individual setting.

Home app

1. Open the Google Home app .
2. Tap Settings Notifications Email notifications.
3. Turn Nest Home Report on or off.

Nest app

1. On the app home screen, tap Settings .
2. Select Notifications.
3. Choose Nest Home Report. You may need to scroll down to find this.
4. Tap the switch to turn Nest Home Report on or off.

If you still don't receive the Home Report, refer to the troubleshooting section below for more help.

How you change your Home Report language depends on what kind of account you use to sign into the app you use.

Google Accounts

If you use a Google Account to sign in to the Home or Nest app, your Home Report language is based on the preferred language you've set in your Google Account:

1. Go to myaccount.google.com/personal-info.
2. Under 'General preferences for the web', select Language.
3. In 'Preferred Language', select Edit , then pick a new language from the list.

Non-Google Accounts

If you use a different account (not a Google Account) to sign in to the Home or Nest app, you can change settings in either app.

Home app

1. Open the Home app, then tap Settings Notifications General notifications Email notifications.
2. Tap Settings .
3. Select Notifications Nest Home Report.
4. Tap Email language to select a Home Report language.

Nest app

1. Open the Nest app or home.nest.com if you're on a computer.
2. Tap Settings .
3. Select Notifications Nest Home Report.
4. Tap Email language to select a Home Report language.

If you haven't verified the email address associated with your account in the app, your Nest Home Report won't be sent out.

1. Sign in to the app.
2. If your email address hasn't been verified, there'll be a prompt to verify your email before you can continue. You can resend a verification email to the email address you used to sign in.
3. Once it's been verified, you should start receiving the Nest Home Report each month.

The Home Report is sent from the "account@nest.com" email address.

1. Search in your email account to check if the email is in your inbox.
2. If nothing comes up in your search, check your junk or spam folder. Your email account may mark unknown email addresses as junk. If this is the case, add 'account@nest.com' to your email contacts or address book.

Some email providers may automatically block Nest emails, so they won't even make it to your inbox. You may have to add our email address to a separate whitelist or authorised senders list. If you're not sure how to do this, contact your email's support or administrator to get help.

Note: These steps only apply if you use a Nest account with the Nest app. If you use a Google Account to sign in to the Nest app, go to step 5. Check your Wi-Fi connection.

If you're still having trouble getting email from Nest, try another email address from a different email provider.

1. Sign in to the Nest app .
2. On the app home screen, tap Menu .
3. Select your home.
4. Tap Settings .
5. Tap Account the email address linked to your Nest app.
6. To change your email address, choose another email address from the list or Add other email.
7. Re-enter the new email address to confirm.
8. If the new email address doesn't work, switch back to your original email address. This may solve the problem if it was originally set up incorrectly.
9. If you still don't receive the report, contact our support team.

If your Nest products aren't connected to Wi-Fi or are having intermittent connectivity problems, there might be some missing information in your Home Report. To check that your Nest products are connected to Wi-Fi, check the Nest app home screen for any products that might be offline.

Troubleshoot Wi-Fi and connection issues for Nest products