Troubleshoot when Nest Protect batteries are low during setup

If Google Nest Protect chirps or signals low batteries in the Nest app Nest app or Google Home app after setup, the battery voltage might have temporarily dropped. It can happen if it takes a bit longer to connect your new Nest Protect to your Wi-Fi network and add it to your account. You can easily fix this with a couple of solutions depending on the notification you receive.

If you get a low-battery message in the app but Nest Protect doesn't chirp

If the battery is low, you’ll get a message in the Nest or Home app after you’ve added your Nest Protect to your account. If you don’t hear a chirp, proceed to mount it on your wall or ceiling. Wait a day or 2 and check if the issue resolves itself.

If you hear a low-battery chirp from Nest Protect

If your Nest Protect chirps right after you add it to your account in the Nest or Home app, follow these steps. These steps bring the batteries back to a full charge.

Learn more on how to check the battery charge level.
  1. Take the batteries out for about 4 hours. They need this time to fully charge. Learn how to remove the batteries and put them back in.
  2. Put the batteries back in then press the center button to reconnect it to Wi-Fi.
  3. On the Nest or Home app home screen, tap your Protect.
  4. Check “Battery.” It should have a green checkmark next to it, indicating that the battery charge is normal again. Learn how to check the battery charge level.

app protect battery phone image

 

If this doesn’t work and you need to replace the batteries in your Nest Protect with new ones:

Note:

If you don’t get a blue light or welcome message when you remove the battery tab:

  1. Remove the batteries from your Protect.
  2. Check for pieces of the tab in the battery tray.
  3. Put the batteries back in. Make sure to push them all the way in.

 

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