Stay informed on important events at your home through Nest Aware. With this paid subscription, you get more video history and intelligent alerts across your Nest cameras, speakers, and displays. You also get 24/7 priority support from our Nest Aware Premier Care1 experts to help resolve your Nest Aware issues faster.
Your Nest Aware subscription comes with intelligent features like familiar face detection, sound events, carbon monoxide alarms, and glass breaking notification. You also get access to your video history, whether it’s event based or 24/7 recordings. Get immediate help with Emergency calling, if needed.
Start with either a basic Nest Aware or a Nest Aware Plus subscription.
Tip: Features vary based on your device and home region.
What you need to use Nest Aware
- A Google account
- Residence in a country that supports Nest Aware
- Internet connection for your home
- Access to the Google Home app
- Access to the Nest app for camera devices purchased before 2021
- A Nest camera, doorbell, or display
Set up a Nest Aware subscription
Choose between Nest Aware or Nest Aware Plus. Here are the differences between the 2 to help you pick which plan works best for you:
| Feature | Nest Aware | Nest Aware Plus |
| Event video history | 30 days | 60 days |
| 24/7 video history |
10 days |
|
| Familiar face detection | ||
|
Sound events |
||
| Emergency calling | ||
| Push notifications |
You can go to the Google Store and subscribe to activate your Nest Aware subscription. Learn how to buy Nest Aware subscription on the Google Store.
Tip:
- Keep your Nest notifications on to get alerts for Nest camera motion or sound events, network issues, and additional services reminders. Learn how to change your Nest notification settings.
- Some devices might have limited feature availability. Learn about features by device.
- Gift subscriptions are not available for Nest Aware.
How to use Nest Aware
Your Nest camera can remember familiar faces and notify you when it detects people it doesn't recognize. You can manage your face library to name face profiles, identify new faces, or delete face profiles. Learn how Familiar face detection works.
When you turn on Sound detection on your Nest speakers, displays, or cameras, they’re able to identify emergency events. For example, it can detect the sound of a smoke alarm, carbon monoxide alarm, or breaking glass.
With Sound detection enabled, any home member can get a notification, hear a short recording, or listen live on their device. Learn how to set up Sound detection on your camera.
If you have a speaker or display, learn how Sound detection works for speakers and displays.
You can use the Google Home app to contact an emergency call center closest to your home with Emergency calling, even when you're away. From the Activity tab, make emergency calls during emergency events. To use Emergency calling, you must complete the setup in the Home app.
Learn how to set up Emergency calling in the Google Home app.
You can watch and save video clips of activities with Nest Aware’s 30 days of event video history. Upgrade to Nest Aware Plus and get 60 days of event video history, plus 10 days of 24/7 continuous video history. How many days of event video history and 24/7 video you get is based on your Nest camera model and Nest Aware subscription.
For more information about video history, go to Event and 24/7 video history.
Access your camera’s video history
Important: Video history on Google Home for web is available only for cameras in the Google Home app. Learn how to transfer devices to the Google Home app.
Google Home app
- Open the Google Home app
.
- Tap Favorites
or Devices
.
- Select your camera.
- You can check video history under the camera’s live view.
.
or Devices 
.Tip: To switch between the types of view, tap Timeline 
Google Home for web
- Go to home.google.com.
- Sign in to the Google Account you use to manage your devices in the mobile app.
- Choose your camera's name or live feed. The screen will display the camera's event video history on one side and its live feed on the other.
Manage your Nest Aware subscription
Important: If your subscription lapses, you'll lose access to your video history and face library.
Your Nest Aware subscriptions are automatically billed to your saved payment method every month or year. Renewals are based on the billing cycle you selected when you purchased your Nest Aware subscription. You can manage your subscriptions on the Google Store.
Learn how to manage your Nest Aware subscription on the Google Store.
The difference between the latest Nest Aware subscription and Nest Aware (1st gen)
You can learn about what you get with a Nest Aware subscription, and the differences between the latest Nest Aware and Nest Aware (1st gen) in our help center. You can also find out which Aware features are available for your products.
To keep your current Nest Aware (1st gen) subscription
As long as you don't cancel your subscription, your Nest Aware (1st gen) subscriptions will continue to renew.
Nest Aware Premier Care
When you subscribe to Nest Aware, you get Nest Aware Premier Care1, which offers a higher level of customer support to Nest Aware subscribers. It fast-tracks you to 24/7 Premier Care experts who can help resolve your Nest Aware issues faster.
Learn about your privacy with Nest Aware
- If you use Google Nest's connected home devices and services with a Google Account:
- Google will handle this data as described in the Google Privacy Policy.
- This is also explained in more detail in the Google Nest Privacy FAQs.
- You can also read more about Google's commitment to privacy in the home.
- You can delete your Nest Cam video history from Settings in the Nest app.
- You can delete your sound detection history in the Home app.
Related resources
1Nest Aware Premier Care experts are available in English for US customers. All Nest Aware customers receive 24/7 Customer Care.
2Familiar face alerts are not available on Nest cameras and doorbells in certain locations, including Illinois in the United States.