Before you troubleshoot, try these steps to fix your issue:
- Update to the latest version of Voice Access: Your device usually updates apps through your Play Store settings but you can check for updates manually on Google Play.
- Install the latest version of the Google app: If you use an old version of the Google app and say, "Ok Google," it won’t start Voice Access automatically.
- Use the recommended setup: You can find these in the "Check your device and settings" in Get started with Voice Access.
If Voice Access still doesn’t work, try the steps below.
Try other troubleshooting steps
Voice Access doesn't recognize your commandsIf commands don't work:
- Make sure your device connects to the internet over mobile data or Wi-Fi.
- Move to a quiet place.
- Speak more slowly and clearly.
- Use a headset with a microphone.
- Repeat your voice command.
- Turn off vibration in your device settings. Vibration might interfere with speech recognition.
If Voice Access appears to freeze, wait a few seconds. This happens if you give a long command or if another app listens at the same time.
PIN, fingerprint, and Face Unlock work well with Voice Access. To securely protect your device when you enter your PIN, Voice Access shows random words on screen, like "red" or "blue." Learn how to set screen lock on Googlebook.
You can say these words instead of your PIN numbers. To change your lock screen, go to Settings. Under “Device security,” select Security.
If Voice Access doesn’t start on the lock screen:
- In the Google app, go to Settings
Voice.
- Turn on Unlock with Voice Match or Trusted voice.
- To turn on Voice Access from the lock screen, say “Hey Google, start Voice Access.”
- Voice Search: Enable "Hey Google" detection from any screen. Learn how to turn on "Hey Google."
- Turn on Activate on lock screen.
- This feature automatically starts when the screen turns on and shows the lock screen. Learn how to change your Voice Access settings.
- Connect your device to a Bluetooth switch or keyboard.
- To start Voice Access on the lock screen, use the switch or keyboard.
- To set up a Bluetooth switch, find instructions to start Voice Access.
- Set up your device for automatic unlock.
Voice.When Do Not Disturb is on, the Voice Access notification doesn’t show on the screen. Learn how to manage timing controls on your Googlebook.
To get notifications on your screen while Do Not Disturb is on:
- Open your Googlebook’s Settings app
.
- Select Apps & notifications
- Select Advanced
- Find the setting to hide notifications.
- Select Restrict notifications or Display options for hidden notifications
.If Voice Access performs unexpectedly or you have suggestions to improve it, you can send feedback.
To send feedback from your Googlebook:
- Open your Googlebook’s Settings app
- Select Accessibility
- Select Help & feedback.