Restore your internet access and support a smoother online experience by troubleshooting common Wi-Fi connection issues on your Googlebook.
Troubleshoot your Wi-Fi connection
Try these solutions in order if your Googlebook is having trouble connecting to Wi-Fi:
1. Check network connection
First, check the basic status of your Wi-Fi connection.
- Open your Googlebook's Settings app
.
- Select Network & internet
Internet.
- Confirm if you are connected to a network. Below the network name, it says "Connected."
.
Internet.2. Disconnect & reconnect to the network
Temporarily disconnecting and reconnecting can resolve minor connection glitches.
- Open your Googlebook’s Settings app
- Select Network & internet
- Select the network you are connected to.
- Select Disconnect
3. Restart your Googlebook
A simple restart can often resolve temporary network glitches.
- Open Quick Settings on the top right.
- Select the power icon
.
- Select Restart.
.4. Forget & rejoin the Wi-Fi network
Forgetting and rejoining a network clears stored settings and can fix persistent issues.
- Open your Googlebook’s Settings app
- Select Network & internet
- Select the network you are connected to.
- Select Forget.
- Re-select the internet network under "Networks" & reconnect to it.
5. Use the Diagnostics 
Use the Diagnostics to identify specific issues with your Googlebook's network hardware.
- Open the Diagnostics app
- Select Connectivity.
- Select Run test to check the health of your networks.
6. Reboot your modem & router
Restarting your Wi-Fi equipment can refresh your internet connection and clear any temporary issues.
- If the Wi-Fi router and modem are yours, try turning them off and then on again.
- Unplug the router and modem's power cords from the power outlet for 15 seconds.
- Plug the power cords back in.
- Check that all cords and cables are secure at both ends.
- Wait a few minutes until the modem and router lights are working correctly (refer to the device manual or manufacturer's support site). If the lights aren't working, you may have an issue with the modem, router, or internet connection.