Step-by-step guide to fixing a promotional code issueIf something’s going wrong with your promotional code, use this guide to work out why. How can we help you?I got a promotional code, but I don’t know how to enter it.I entered the code, but I'm not sure that it worked.I successfully entered the code, but I don't see the reward.I don't want to enter my payment details before entering a promotional code.Entering your promotional code takes just a few steps. Please choose one of the following:I haven’t entered my billing information in my Google Ads account yet.I already entered my billing information in my Google Ads account.Have you met the requirements specified in your offer?No, not yet.I’m not sure.Yes, I met the requirements.Have 35 working days passed since your account met the requirements?Yes.No, not yet. Was this helpful?How can we improve it?YesNoSubmit