May 14, 2025

My account was suspended

My account was suspended due to incorrect information in the campaign and I was not allowed to modify the campaign and request a review. How can I solve the problem?

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Pankaj Sabharwal

Diamond Product Expert

Digital First Marketing & Analytics Enthusiast

May 14, 2025

Can you give the exact details in terms of why the account has been suspended? What sort of incorrect info did you supply to the support team that led to this situation? It must be some repeated policy violation inside the account that led to your account suspension. I suggest providing the Community with those details.

موقع كنوز مكة للنظافة العامة

Original Poster

May 14, 2025

1- Rejected images

2- Activity name does not match

An unintentional error occurred in the activity name, and I cannot edit it due to a comment.

Pankaj Sabharwal

Diamond Product Expert

Digital First Marketing & Analytics Enthusiast

May 15, 2025

Not sure if these are the actual reasons for your account suspension. Have you received any email from the support team mentioning the violation of the policy? If yes, can you check and confirm which policy is being referred to.