Ads Community usage guidelines in light of recent support changes

Welcome new community members!

 

We’re happy to have you as a part of our forum. We have some information and tips to share that will help you get the most out of your experience in the community.

 

First, it’s important to know that this community is a peer to peer forum, and Google support agents do not review or answer questions here. You’ll notice that most answers come from community members who have Product Expert badges.

 

 

Product Experts are a group of external users comprised of people just like yourself. They have a lot of experience with Google Ads and the advertising industry, but they are not Google employees and they do not have access to your accounts.

 

Product Experts choose to contribute on this forum because they are passionate about Google Ads and helping others. Please be respectful of Product Experts and your fellow community members as everyone is here to help out and learn! Any disrespect towards other users and/or Product Experts or other violation of community guidelines could result in a suspension or ban from the forum.

 

 

You should leverage this platform to get support from peers and experienced professionals for troubleshooting, education, or discussion. To get the most out of the collective experience of Community experts and users, it is recommended that you summarize the issue you are facing and provide as much information as possible. But please do not share personal or account information such as your account CID, campaign name, email ID, etc with the community. 

 

Keep in mind that neither Product Experts nor other community members can respond on Google’s behalf. To see what Google agent support options are available to you, you can access this link which will give you the available support options based on your question type. 

 

Thank you for doing your part to create an engaging, informational, and safe community for everyone!

 

Google Ads Community Team