About call reporting

Call reporting, which runs on Google forwarding numbers, lets you measure the performance of your call assets, location assets, and call ads. You can track details like call duration, call start time, caller phone number for calls longer than 15 seconds (except in India), and whether the call was connected. You can also count phone calls of a specified duration as conversions and use automated bidding strategies to increase the likelihood of conversions.

All aspects of call reporting, including call assets, location assets, and call ads can be managed at a single account level.

How it works

An animation displaying Google Forwarding Number on mobile.

Call reporting uses Google forwarding numbers to measure the performance of your call asset or call ad. When you turn on call reporting, we’ll assign a Google forwarding phone number to your ad. That way, you’ll be able to view the details of your calls and count them as conversions. Learn more about how to manage call reporting for your campaigns

Here’s what happens when your ad runs with call reporting:

A customer taps your ad to call you. You’re charged for a click—the same CPC as if the customer were clicking on an ad that goes to your website.
The call goes to your business. Customers’ calls get routed through a Google forwarding number, which allows you to gather data about the call. Caller ID still works for calls routed through Google forwarding numbers (except for some calls in India and Japan) so you can know who's calling you.
You can review data about all the calls from your ads and optimize your campaigns based on that information.

Example

A travel agent notices that they've gotten more calls since adding call assets, and they want to better understand this phone traffic. They turn on call reporting. Reviewing the data, they see calls lasting more than 2 minutes tend to lead to sales, so they choose to count those calls as conversions. Later, they see that their conversions are coming from callers in the 717 area code, so they decide to target their ads to the corresponding region.

About phone numbers

Whenever possible, Google forwarding numbers will share the same area code or prefix number as your business. Otherwise, a local number area code or prefix for your geographic region will be used instead. In some cases, a local Google forwarding number may not be available. When this happens, your ad will show a toll-free Google forwarding number instead. Google forwarding numbers are either toll-free, equivalent to a local number, or a local number.

Important: Since Google forwarding numbers associated with your call reporting are property of Google, they can change or be reassigned. For that reason, you can't use your Google forwarding number outside of call reporting and website call conversion tracking.

Call reporting and performance

Google Ads shows call assets only when you meet certain criteria. Learn more about how to make assets more likely to show

Note: Google Ads doesn't charge advertisers for users who manually dial a Google forwarding number. Advertisers are only charged when the Google forwarding number shown in the ad is clicked on.

Google forwarding numbers are currently available in the following countries:

Country flag	Country name	Toll-free number	Local number
	Argentina
	Australia
	Belgium
	Brazil
	Canada
	Chile
	Colombia
	Czech Republic
*	Denmark
	France
	Germany
*	Hungary
**	India
	Indonesia
	Ireland
	Israel
	Italy
** ‡	Japan
	Mexico
	Poland
	Portugal
	Romania
	Russia
	Slovakia
	South Africa
	Spain
	Sweden
	Switzerland
*	United Kingdom
	United States