Sometimes, you might see a “pending” status next to certain information on your Billing pages. If you do, don’t worry -- it just means that we’re making sure any changes to your account are correct.
When your account information is updated, we double-check this information and might ask you to confirm the changes. Some examples of this might include:
- Verifying your business name, address, and tax information before we approve your account for monthly invoicing.
- Asking you to approve changes a sales representative makes on your behalf before we update your account.
Reviews usually take 3-5 business days. Be sure to check your email or with the primary billing contact in case we're waiting for a response to complete the review.
For more information about the nature of a review, click the Details button next to the alert that shows you have information pending review.
