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Why this issue is happening
For one or more of your products, there is a mismatch between the [VIN], [brand], or [model] attribute values provided in your product data feed and the corresponding values on your vehicle description page. If these mismatches are not corrected, your account may be suspended.
You should have received an email asking you to update your product data by a certain date so that the values in your data are consistent with those on your vehicle description page.
How to fix your issue.
To resolve this issue, you must ensure the values of the [VIN], [brand], and [model] attributes in your product data feed match the corresponding values on your vehicle description page. Learn more about Required attributes for vehicle ads.
[VIN] attribute is only required if you are selling vehicles in Australia, Canada or the United States.Ensure that the [VIN], [brand], and [model] attribute values in your product data feed matches your vehicle description page
Investigate your update process to see what could be causing the problem:
- Check the warning email for examples of products that are affected.
- Look for common problems in your product data that could cause these mismatched attributes.
- Make sure you update your vehicle description page and product data at the same time.
- Schedule an upload or use the Content API to immediately update your product data. This scheduling helps make sure Google has the same data as is on your vehicle description page.
Add a value for the required attribute
- Filter the downloaded report so that you only see products with:
"Issue title" = Vehicle Mismatch - Search your product data for those products, and change the VIN to match the VIN listed on your vehicle description page.
Resubmit your product data
After you’ve updated your product data, resubmit it using one of these methods:
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.
