If your stores are disapproved due to an unclaimed business profile, it means that while our system can find your store's address, the associated Google Business Profile hasn't been officially claimed by the owner. This article explains how to fix this by claiming your profile and then updating your store information.
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Why this issue is happening
The "Unclaimed business profile" error occurs when our system finds a matching geographical feature for your store, but it doesn’t have a Google Business listing ID associated with it. This means that while we can locate the address, the corresponding business profile has not been claimed by the business owner.
How to fix your issue
To resolve the "Unclaimed business profile" error, you need to make sure the Google business listing associated with this store has been claimed by the business owner. Claiming your business profile ensures that your store is officially recognized and linked correctly in our system.
Learn how to verify and claim your Google Business profile.
Fix multiple stores at once
- Go to Data sources in your Merchant Center Settings.
- Select the Point of sale sources tab.
- Select your store data source.
- Select the download icon
to download a list (.csv) of all affected stores.
- Cross-reference the downloaded list with your uploaded store data. For each affected store, ensure the associated Google Business listing has been claimed. Claim any unclaimed business profiles and update your store data if necessary to align with the valid, well-formed name and address of the claimed Google Business Listing.
- Reupload your corrected store data to the Merchant Center using an upload method of your preference.
to download a list (.csv) of all affected stores.Next steps
Keep in mind: It may take 24-72 hours for your change to be reflected on the product’s “Needs attention” page, to resolve a “Missing valid store code” error for example.
