How to fix: Ineligible for in-store vehicle fulfillment

Change the vehicle fulfillment [vehicle_fulfillment] attribute value to “online” for the option sub-attribute to match with the vehicle fulfillment type approved for your account.

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Why this issue is happening

For one or more of your products, you’ve submitted the value “in_store” for the option [option] sub-attribute of the vehicle fulfillment [vehicle_fulfillment] attribute or specified a store code for the store code [store_code] attribute. According to our information, you have not been approved for in-store vehicle fulfillment and therefore aren’t eligible to submit the value for this attribute.

If you have an authorized dealership and you’re viewing this error, contact our support team.


How to fix your issue

To resolve this issue, you must be approved for in-store vehicle fulfillment. If you only intend to sell vehicles online, you can resolve the issue by taking the following steps:

  1. Change the vehicle fulfillment [vehicle_fulfillment] attribute option [option] to online.
  2. Submit a blank value for the store code [store_code] attribute in your primary data source.

If your account is not approved for vehicle ads, either don’t submit this offer or follow the steps to become a vehicle seller.

Resubmit your product data


Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take 24-72 hours for your change to be reflected on the product’s “Needs attention” page.

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