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Why this issue is happening
For one or more of your online vehicle offers, you’ve submitted the condition [condition] attribute with a value of “new” for a region that does not yet support this type of offer. As a result, your offer has been disapproved in regions where new online offers are not yet supported.
How to fix your issue
To resolve this issue, remove the value “online” from the option [option] sub-attribute of the vehicle fulfillment [vehicle_fulfillment] attribute. Alternatively, you may change the value to “in_store” or “ship_to_store” provided you follow the requirements for those sub-attributes.
Fix multiple products at once
- Go to Products in Merchant Center, then select the Needs attention tab.
- Use the filter icon
above the table to find all products affected by your issue.
- Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
- Search your product data for those products and remove the value “
online” from the option[option]sub-attribute of the vehicle fulfillment [vehicle_fulfillment] attribute for this offer. - Reupload your corrected product data to Merchant Center using your chosen upload method.
Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.
