As of May 2024, some customers may be eligible to request refunds to a credit card without the need to cancel their Google Ads account. This feature is not available for customers in Mexico, Brazil, Argentina, Russia, Ukraine, India, South Korea, China and Taiwan.
On this page
- How to request refund for your active account
- Reasons a refund may be unavailable
- Frequently asked questions
How to request a refund for your active account
Only Google Ads users with 'Admin' permissions or 'Payments user' permissions on the payments profile can request a refund. If you don't have these permissions, you won't find the 'Request refund' option in your billing summary page in your Google Ads account. Users with 'Standard' access should contact an Admin user to request a refund on their behalf or to request the necessary permissions.
If you have the correct permissions but still cannot find the 'Request refund' option, you don’t have a balance that is eligible for a refund at this time.
If you have a balance eligible for a refund, follow the steps below:
- Go to Summary within the Billing menu
.
- Navigate to the current month section and select Request refund. The request refund steps will show you the amount of refund you are eligible for.
- Select the payment that you’d like to refund to your credit card.
- In the US, you can request the refund to a credit card or to a bank account.
.After you submit the refund request, Google will process the refund to your chosen payment method and email you with status updates. You can also go to the Summary page to check the details and status of your refund.
- The amount of your refund may sometimes be less than the amount in your account balance.
- It takes up to 2 weeks for Google to process a refund, and additional time for your credit card company or bank to process the refund.
Reasons a refund may be unavailable
Google doesn't offer refunds in the following cases:
- You have credits left in your account from a promotional offer.
- You have an outstanding balance that you still need to pay.
- Your expected spend during the refund processing time is greater than the amount left in your account balance.
Frequently asked questions
How do I check if my account has a balance left?
To check the credit in your account or an outstanding balance that needs to be paid, follow these steps:
- Go to Summarywithin the Billing menu
- If you have credit, it will be shown in the current month’s balance as:
- 'You have a credit' for customers on automatic payments.
- 'Available funds' for customers on manual payments.
Why am I only being offered a partial refund of my account balance?
How long does it usually take to get a refund?
What if it takes longer?
Can I cancel my refund request?
How do I cancel my account and request a refund?
To cancel your Google Ads account:
- Go to Preferences within the Admin menu
.
- Open the Account status section.
- Click Cancel my account.
- Reminder: Only users with admin access can cancel their accounts.
- After you give your confirmation, your account status will change to 'Cancelled'.
.After your Google Ads account is cancelled, if you have any remaining eligible balance, a refund will be automatically processed to your original payment method. To receive a refund for any unused balance in your Google Ads account, you generally need to cancel your Google Ads account.
Read our article about cancelling your account for more information.
If you change your mind, you can reactivate your account by signing in and following the prompts. Then, update your payment information and make a payment to start running your ads again.
