May 16, 2025
Gemini not working on web - working on mobile app
Hi,
I can use Gemini on the mobile app but not on web. I have Advanced through my google one account. I was writing prompts and getting responses until about 45 minutes ago when it suddenly stopped working. Now, when I type a message I get "sorry. something went wrong" usually this happens immediately, but sometimes it takes a second to thing. App is completely fine.
My wifi and network is fine. Nothing else on the internet is fine and my phone uses the same network.
I have cleared cookies, deleted my prompt history, rebooted my laptop, reinstalled chrome and brave to make sure they were up to date, and signed in and out of my google account multiple times. It is unlikely to be a chrome extension as everything was working fine until it very suddenly wasn't and the problem also occurs on my phone, but I did check the most likely culprits just in case, no dice.
This issue occurs on the chrome mobile app as well as both the chrome and brave browsers on my laptop.
It should also be noted that I can use gemini on the web without singing into my account so this is clearly a problem on google's end and not the fault of my computer or browser. If I get some terrible answer about how I just need to clear my cookies (all of the common suggestions I have tried, as detailed above, I might scream)
Please help.
Thanks,
Ash
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May 16, 2025
Don't scream, but if you have not yet done so--and if you can even do so given the errors you report-- please use the feedback menu option to report this symptom so the team can track when and where these errors are occurring.
Likewise, you can give a response a thumbs down, and send feedback when the system is not working to send more details. It may not immediately clear things up but be helpful to solve the issue.
You don't say so, but I am going to assume this behavior is true for all models? (2.0, pro previews, etc.) That is, it's not related to any one model, but the whole Gemini experience, you can use via phone app, but not via a web browser on desktop or mobile.
You mention this is more associated with your account, since you can use it via the web basic version without signing in. The only other thing I can think of is to visit your Google One account and see if there are any usage alerts, or bottlenecks, or other issues related to the subscription that could be triggering an error.
Usage limits are dynamic, and can vary according to complexity, prompts, overall system traffic, etc., that can trigger problem behavior. You can read more here to determine if this is related to your situation
I think you already covered most of what is in your control, and the above steps are the only other things I can think of you can explore.
As far as what may be a problem on the Google side of things, I can update this post if I learn anything new that can be helpful.
~ Joe