This article provides a comprehensive overview of the version 1.1 payment and subscription terms for Gemini Enterprise – Business edition users who have an invoiced Cloud Billing account. For more information, see Cloud Billing account types. It outlines the available billing cycles, seat licensing adjustments, trial boundaries, and cancellation policies to ensure a clear understanding of your service commitment.
Payment and Subscription Terms for version 1.1
Available Subscription Terms
- Monthly Term: 30-day billing cycle.
- Annual Term: 12-month commitment billed monthly at a discounted rate. By selecting this term, you commit to a full 12-month service period.
- Billing Date: Payment for your seats is processed at the beginning of each billing cycle. You receive an official tax invoice immediately upon payment for your records.
Seat Licensing & Billing Adjustments
Our service is billed on a fixed per-seat fee. A seat is required for each individual user accessing the platform. This fee is a set amount per seat and is not based on usage.
Seat changes
- Seat Increases: Take effect immediately. The prorated cost for the new seats is charged instantly at the time of the change. For example, if you are on a monthly billing cycle that starts on the 5th of each month and if you purchase 5 seats on September 5th, you pay instantly for these 5 seats for the full billing cycle. If you add 2 seats on September 10, you pay a prorated amount instantly for those 2 seats. Starting October 5, when your cycle renews, you pay for a total of 7 seats.
- Seat Decreases: Take effect in the next-cycle.
Term changes
- Term Upgrades: Upgrading from Monthly to Annual is effective immediately. The prorated adjustment is reflected on your next invoice.
- Term Downgrades: Switching from an Annual term to a Monthly term is not permitted until the 12-month commitment is fulfilled.
Troubleshooting payment failures
If your payment fails, it may be due to insufficient balance, authentication failure, or connectivity issues. Common resolutions include:
- 3D Secure Verification: A "verification needed" status indicates that your bank requires additional authorization, such as a temporary hold confirmation.
- Active Status: Ensure your payment method is active and has sufficient funds to cover the instant charge.
- Support: If you encounter a persistent UI error, reach out to Gemini billing support through the concierge in your workspace.
Trial Rules
New users may be eligible for a limited-time trial. Please note the following restrictions:
Trial Boundaries (No Cost)
- You may use up to 5 seats on a Monthly Term at no cost for the duration of the trial.
- At the end of the trial, your account converts to a paid subscription. You are billed instantly upon the trial's expiration.
The trial ends instantly and you are required to pay immediately if you:
- Increase your seat count above 5 seats.
- Change your billing term from Monthly to Annual.
- Note: In these cases, you are liable for the full seat count at the time of purchase, with the charge appearing on the last day of the current month.
Cancellations and Refunds
- Effective Date: All cancellations take effect only at the end of the current term. (For Annual plans, this is the end of the 12-month commitment). You continue to have access to the service until the period you have already committed to expires.
- Trial Cancellations: If you cancel during your trial period, your access continues until the trial's end date, at which point the automatic transition to a paid subscription will be deactivated.
- Data Deletion: Upon the effective date of cancellation, your data is deleted subject to our standard retention policies. For more information, please refer to the GEBE Service Specific Additional Terms.
- Refund Policy: Unless otherwise required by law, all charges are non-refundable. Because all adjustments are calculated and finalized on your month-end invoice instantly, no credits are issued for future billing periods.
Illustrative Examples
- Scenario 1: Adding a Seat (Mid-Month)
You have 10 seats. On day 15 of your 30-day cycle, you add 1 seat. You are charged instantly for the remaining 15 days. - Scenario 2: Reducing Seats
You remove 2 seats mid-month. Those seats are removed in the next billing cycle, reducing the total charge processed on the first of the next month. - Scenario 3: Ending the Trial Early
You are on day 5 of a 5-seat trial and add a 6th seat. Your trial ends immediately, and you are instantly charged for the 6 seats. - Scenario 4: Canceling an Annual Plan
You cancel 4 months into a 12-month commitment. Your subscription remains active until the 12th month is completed.
Your payment info is saved to your Gemini Enterprise – Business edition account. By continuing, you agree to the Gemini Enterprise – Business edition Terms of Service. The Privacy Notice describes how your data is handled.