This guide shows Admins how to contact support for Gemini Enterprise – Business edition. To get help with questions about using the product, start with our support chat. The chat is designed to efficiently gather key information about your issue. If more help is needed, the chat ensures a seamless handoff to a human support expert.
Contact support
Follow these steps to get answers to your issues:
- Sign in to Gemini Enterprise – Business edition (business.gemini.google/).
- Click Settings & help
.
- Select your Team and then select Manage team.
- In your team settings, select Contact support.
- Describe your issue using the chat window and click Send
.
- (Optional) Click on any of the suggested sources shown below the reply.
- To be connected to a Google support representative, enter Contact support and click Send
- Select one of the following:
- Click Chat to open the Connect to live chat window.
- Click Email to send an email to Google support.
- If you selected Chat, in the Connect to live chat window, do the following:
- Select your support language.
- In the Provide more details field, enter a full description of your issue.
- Click Connect to agent.
You are returned to the chat window and placed in a queue until a Google support representative is available. - Once you are connected to a support representative, you can explain your issue and get help.
Note: Your chat transcript and the issue description is shared with your support representative.