2. Call for help in an emergency

Parents are set as emergency contacts by default. Your child can check their emergency contacts by searching for the star icon on their contacts’ photos. If your child initiates a Call for help on their Fitbit Ace LTE, their watch attempts to call you and any other listed parent. If parents are unreachable:

• Your child’s Ace LTE calls the designated emergency contacts.
• You, and any other listed parent, receive a notification that your child called for help.

You can also set non-parent contacts as emergency contacts. To do so, toggle the slider Set as emergency contact when you send the invitation, or follow the instructions for Manage contacts. Only one non-parent contact can be added as an emergency contact.​

Call for help on the Fitbit Ace LTE

Your child’s Fitbit Ace LTE must be on the latest software version to call for help.

To initiate a call for help:

1. Long press the top side button.
2. Tap Call for help.
3. A 5-second timer begins, with the option to stop.
4. If not stopped, the watch then calls the contacts, beginning with the first listed parent.