Over the coming weeks we’ll be progressively phasing out Google Assistant on Sense and Versa 3. This means that Google Assistant voice control for activities will no longer be available on your Fitbit device. You can learn more about this process here.
You can still continue to use Amazon Alexa voice assistant on your Fitbit devices. For more information check, How do I set up a voice assistant on my Fitbit smartwatch?
Amazon Alexa is only available in certain languages and countries at this time. Check Which countries and languages are supported by Google Assistant and Alexa Built-in on Fitbit?
To learn about the Assistant experience on mobile upgrading to Gemini check The Assistant experience on mobile is upgrading to Gemini.
- From the Today tab
in the Fitbit app, tap your profile picture
your device image.
- Tap Voice Assistant
- Tap Get Started.
- Create or log in to your Amazon account.
- Tap Close to return to the Voice Assistant tile.
in the Fitbit app, tap your profile picture 
your device image.- Open the Alexa app
on your watch.
Note that the Fitbit app must be running in the background on your phone. - Say your request. Your voice assistant responds with text on-screen and through the watch's speaker with Sense 2 or Versa 4.
- To adjust the speaker volume, tap the speaker icon
(Alexa)
- To adjust the speaker volume, tap the speaker icon
You don't need to say "Alexa" before speaking your request. For example:
- Set a timer for 10 minutes.
- Set an alarm for 8:00 AM.
- What's the temperature outside?
- Remind me to make dinner at 6:00 PM.
- How much protein is in an egg?
- Open the Alexa app
- Tap the alerts icon
in the top right then swipe left or right to navigate between alarms, reminders, and timers.
- Tap an alarm to turn it on or off. To adjust or cancel a reminder or timer, tap the Alexa icon
and say your request.
Note that the alarms and timers you set with Alexa are separate from those you set in the Alarms app 
.
Alexa Built-in |
|
North, Central, and South America
Europe
Asia
Australia and New Zealand
|
- From the Today tab
- Tap Voice Assistant
- Tap the language you're currently using, and then choose a new language from the list.
- From the Today tab
- Tap Voice Assistant
For added functionality, install the Amazon Alexa app on your phone. With the app, your watch can access additional Alexa skills.
Add the Fitbit skill to ask Alexa to open the Exercise app or start a workout for you.
- In the Amazon Alexa app on your phone, find the Fitbit skill.
- Tap Enable.
- Log in using your Fitbit account credentials and give permission for Alexa to access your profile and data.
To ask Alexa to open the Exercise app on your watch, set up the Fitbit skill for Alexa. For more information, check How do I enable more skills for Alexa on my Fitbit watch? These commands are currently available in English, German, French, Italian, Spanish, and Japanese.
Note that saying "Alexa" doesn't activate your voice assistant on your watch. You must activate your voice assistant before the microphone in your watch turns on.
| Problem | Solution |
|---|---|
| The Alexa tile doesn't appear in the Fitbit app. | Alexa on your Fitbit device is only supported in certain countries. Check which countries and languages are supported by Alexa on Fitbit. |
| I can't sign in to my Amazon account during setup. |
|
| "Connection Lost" error |
|
| "No Internet" error | Your phone must have an internet connection, either through Wi-Fi or a cellular data signal. |
| "Set Up Alexa" error | Learn how to set up a voice assistant on your Fitbit smartwatch. If you already set up Alexa, sync your watch. |
| When setting an alarm or reminder with Alexa, my time zone is incorrect. | To change the time zone Alexa uses, follow the instructions on amazon.com. |
| When I ask Alexa for directions, Alexa can't get my exact location. |
Turn on location services:
Note that not all countries support location information. |
| The reminder I set with Alexa doesn't show whether it's recurring in the list of reminders on my watch. | Each reminder only shows the next time you'll receive it, not whether it's recurring. However, if you set a reminder as recurring, you'll receive it on the schedule you set. |
| My alarm, notification, or reminder didn't alert me. | Charge your watch and try again. If your watch's battery is below 8%, your watch won't vibrate. |
|
I can't cancel the alarm, reminder, or timer I set with Alexa. or The alarm, reminder, or timer I set with Alexa doesn't show up on my watch. |
Log out of Alexa, then log back in:
|
| My voice assistant uses the wrong language. |
Learn how to change the language on your voice assistant recognizes. |
| My voice assistant has trouble understanding me. | If you recently went for a swim or got your watch wet, there might be water in the microphone. Wait a few minutes for the microphone to dry, then try again to use your voice assistant. |
| Alexa asks, "What skill do you want to learn about?" in response to every request. | Say "Exit" to leave the skill interaction. Alexa will respond to your next request. |