Troubleshoot Google Fi's international service

To check if your international data is suspended, check your Google Fi app homepage. For activation, extent of use, suspension exit, and exceptions, review Google Fi’s international roaming policy.

If you're outside of the supported destinations:

• You can't use your phone for cellular calls, text, or data.
• You can make calls over Wi-Fi when the connection is strong enough. Wi-Fi call rates are the same as calls made from the US.

Exception for US military US military personnel abroad can use Google Fi internationally after status verification.

Learn how to verify your government employment status.

Once you’re verified, your international service activates. You may need to restart your phone. Learn more about Google Fi supported countries and territories.

Call other countries or regions from the US

To call an international number from the US:

Canada and US Virgin Islands: Dial 1 (area code) (local number).

To all other countries or regions:

1. Touch and hold 0 until you find on the display.
2. Dial (country or region code) (area code) (local number).

For example, to call the UK, dial + 44 (area code) (local number).

Make calls while outside the US

To call international numbers or the US while outside the US:

To call a number in the country or region you’re visiting: Dial (area code) (local number).

To call another country or region:

1. Touch and hold 0 until you find on the display
2. Dial (country or region code) (area code) (local number).

For example, to call the UK from Japan, dial + 44 (area code) (local number).

If this number format doesn’t work, use the exit code of the country or region you visit. Dial exit code destination (country or region code) (area code) (local number).

To learn more about rates for international calls, go to About Google Fi international rates.

On Pixel phones

1. On your phone, open the Settings app .
2. Tap Network & internetSIMs.
3. Turn on Mobile data.

For Samsung Galaxy:

1. On your phone, open the Settings app .
2. Tap Connections.
3. Tap Data usage.
4. Turn on Mobile data.

For other Android devices

1. On your phone, open the Settings app .
2. Tap Network & internet.
3. Next to your carrier, tap Settings.
4. Turn on Mobile data.

1. On your phone, open the Settings app .
2. Tap Network & internetSIMs.
3. Make sure Mobile data is on.

1. On your phone, open the Google Fi website or app .
2. In the Home tab, find the International features section.
   1. Individual plan:
      1. In the Home tab, select Manage plan.
      2. Turn on Service outside the US and Calls to non-US numbers.
   2. Group plan:
      1. As an admin, select the member's name.
      2. Turn on Service outside the US and Calls to non-US numbers.

To reset some settings and fix your connection, turn Airplane Mode on off.

1. On your phone, open the Settings app .
2. Tap Network & internet.
3. Turn on Airplane Mode.
4. Turn off Airplane Mode.

Tip: When you’re done, make sure Airplane Mode is off, and wait 2–3 minutes before you test again. You can’t make calls if it's on.

A restart can help resolve connection issues. To restart your phone:

1. Press and hold the Power button until the menu pops up.
   1. On newer devices, you may need to press and hold both the Power button and Volume Up together to open the power menu.
2. To turn off your phone, tap Power off.
3. Press and hold the Power button until your device starts.

Try this step only if automatic network selection is on and your data issue continues:

1. On your phone, open the Settings app .
2. Tap Network & internetSIMs.
3. Tap Google Fi.
4. Turn off Automatically select network.

For Samsung:

1. On your phone, open the Settings app .
2. Tap ConnectionsMobile networksNetwork operators.
3. Turn off Select automatically.

Important: Once you leave your current location or return home, turn Automatically select a network back on so your phone can connect to local carriers again.

Wait up to 2 minutes for available networks to appear. Try each one until you connect. Once you're connected, you don’t need to manually select another network in the country.

Tip: If a network says “Forbidden,” try to connect anyway. If it works, the label is removed.

If your service still doesn’t work after you try all the steps above, contact Google Fi support.