Get help with common problems below. If you need help with a different Google Drive problem, contact us.
Find solutions to common problems
- Find or recover a file: If you can't find a file, search for it in Google Drive. If you think that you deleted the file, you can recover it from:
- Your Google Drive bin: To restore a file from the Drive bin, you must restore it within 30 days before it's deleted permanently.
- A local device: To recover uploaded files that you delete directly from your computer or phone storage, check your device's Recycle bin.
- Google Photos:
- Deleted photos are in the Google Photos bin for 60 days.
- Google Drive support can't recover photos.
- Get help from the Google Photos Help Centre.
- Share files: Learn how to share files and folders.
- Use Drive for desktop: Get help with Drive for desktop.
Contact us
If you still have a problem, you can contact us via our forum, feedback or support service.
You're not signed in to a Google Account. To request file recovery, log in to your Google Account and reload this article.
Sign in to your Google Account
Ask your question in the forum
Visit the help forum to ask a question or search for an answer to your question, available in English, Spanish and Portuguese.
Submit user feedback
If you've discovered a new bug or technical issue, report the issue right from Google Drive.
- Go to drive.google.com
- Click Help
.
- Click Send feedback.
- Enter your feedback, then click Send.
.