Fix common issues in Google Drive

If you see a  “Trying to connect” error message, or if your documents are very slow to load in Drive for the web, check your Internet connection. A weak connection is a common cause of many connection errors. 
Try to connect to another network to see if your files load correctly.

You can use offline mode while  your connection is weak or unavailable. Read more about offline mode and how to set it up.

1. Check the system requirements and supported browsers to make sure you're using a supported browser and operating system.

   Drive can be used with the 2 most recent versions of all major browsers.

2. Make sure cookies and JavaScript^® are turned on for your browser.
3. We recommend using Chrome for Drive. But you can try opening Drive in another browser, such as Mozilla^® Firefox^®, Microsoft^® Internet Explorer^®, or Apple^® Safari^®.

Clear your browser cache and cookies and then try to load your Drive files again. 

You can put large files in Drive, but if you exceed the size limits, they might not load properly. If your file is too big or close to the limit, divide the information into more than one file. 

If you turned on offline access and you're still having trouble opening files, try turning it off and on again to resolve the issue. Go to Settings and next to Offline, uncheck or check the Sync to edit offline box to turn it on or off. 

Virus scanning software and adblockers on your local system can sometimes interfere with Drive files, such as Google Docs, Sheets, and Slides. Make sure that this software is not blocking Google Workspace. 

Customized firewall and proxy settings can sometimes block access to Drive. Check that your firewall and proxy settings are configured to allow a connection to Drive.