Return-to-Vendor process (RTV)

What is the RTV process at Google?

 

The Return to Vendor (RTV) process is initiated by an Accounts Payable (AP) agent or an invoice approver when an invoice is identified as defective or non-compliant with Google's billing requirements.

When an RTV occurs, our system automatically notifies the supplier via email, with the Purchase Order (PO) owner copied on the correspondence. This notification includes specific invoice details and the reason for the rejection.

Please note that any invoice that has undergone the RTV process will not be processed for posting or payment.

  RTV Reasons & Actions to be taken
RTV reason code Description of Error Action Required (Step-by-Step Guidance)
(001) Missing/Invalid PO The Purchase Order (PO) number is either missing from the invoice or the number provided does not match a valid Google PO.
  1. Check your original order document to find the correct Google PO number.
  2. If you cannot find it, contact your Google representative.
  3. Add the valid PO number clearly on the invoice face.
  4. Resubmit the revised invoice.
(002) Incorrect bill-to address on Invoice The "Bill-to" address on your invoice does not match the specific Google entity address listed on your Purchase Order.
  1. Compare the "Bill-to" address on your invoice against the "Bill-to" address on the PO.
  2. Update your invoice template to match the PO address exactly.
  3. Resubmit the revised invoice.
(003) Duplicate Invoice number  Our system indicates that an invoice with this specific number has already been processed or paid.
  1. If this is a new invoice: Assign a unique invoice number and resubmit.
  2. If this is the same invoice: Do not resubmit. Please check your payment status portal or contact our Support Team to track the payment.
(004) Not an Invoice The document submitted is invalid (e.g., a Statement, Sales Order, Estimate, or Pro-forma) and cannot be processed as a tax invoice.
  1. Generate a valid commercial or tax invoice document meeting invoicing requirements for the country being billed. 
  2. Ensure the document title says "Invoice" and not "Quote" or "Order."
  3. Submit the valid invoice file.
(005) Supplier not yet set up  You are not currently listed as an active supplier in Google's records.
  1. Visit the Supplier Enrollment Page to complete your registration.
  2. Wait for the confirmation email stating your account is active.
  3. Once active, resubmit the invoice.
(006) Google VAT/TAX ID missing/incorrect on invoice Google's VAT or Tax ID is missing from the invoice, or the one provided is incorrect.
  1. Locate the correct Google VAT/Tax ID on your Purchase Order (PO) copy.
  2. Add this ID clearly to the invoice header.
  3. Resubmit the revised invoice.
(007) Missing/incorrect currency on invoice The currency listed on the invoice (e.g. USD) does not match the currency listed on the Purchase Order (e.g. EUR).
  1. If the invoice is wrong: Change the currency to match the PO and resubmit.
  2. If the PO is wrong: Contact your Google representative to request a revised PO. Do not resubmit the invoice until the PO is updated.
(008) Bill/Ship to mismatch The "Bill-to" details on the invoice do not match the Google entity/location where goods were actually delivered ("Ship-to").
  1. Verify the "Ship-to" location on your PO.
  2. Ensure your invoice bills the correct entity based on the delivery location.
  3. If the PO details are incorrect, contact your Google buyer to update the PO before resubmitting.
(009) CGST/SGST/IGST/Compensation Cess The invoice is missing the correct tax split (CGST/SGST/IGST) or the amounts are calculated incorrectly.
  1. Same State: If Google and Vendor are in the same state, apply CGST + SGST.
  2. Different State: If Google and Vendor are in different states, apply IGST only.
  3. Correct the tax lines and resubmit.
(010) Contract missing - Sponsorship This is a sponsorship invoice, which requires a signed contract to be attached for processing.
  1. Locate the fully signed sponsorship contract.
  2. Attach the contract to the invoice (merge into one PDF if necessary).
  3. Resubmit the package.
(011) ETR receipt/ESD signature missing The invoice is missing the required Electronic Transaction Receipt (ETR) or Electronic Signature (ESD).
  1. Ensure your invoicing system generates the required digital signature/receipt.
  2. Add the ETR/ESD to the invoice.
  3. Resubmit.
(012) Future dated invoice The invoice date listed is in the future (later than the current date).
  1. Correct the invoice date to today's date or a past date.
  2. Alternatively, hold the invoice and submit it only once that date has arrived.
(013) Google GSTIN missing / Invalid The invoice does not list Google's GSTIN number, or the number listed is invalid.
  1. Find Google's GSTIN under the "Ship-to" section of your PO.
  2. Add this GSTIN to your invoice.
  3. Resubmit.
(014) Hard Copy missing This specific Google entity requires an original hard copy invoice and cannot process electronic files alone.
  1. Do not resubmit electronically.
  2. Mail the original hard copy invoice to the "Submit Invoice To" address found on your PO.
(015) HSN (goods) / SAC (services) codes The invoice is missing the Harmonized System of Nomenclature (HSN) for goods or Service Accounting Code (SAC) for services.
  1. Identify the correct HSN or SAC code for your line items.
  2. Add these codes to the invoice line items.
  3. Resubmit.
(016) Illegible invoice The scanned invoice is blurry, unreadable, or missing an English translation (where required).
  1. Re-scan the invoice at a higher resolution so all text is clear.
  2. If the invoice is in a local language, provide an English translation.
  3. Resubmit the clear copy.
(017) Invoice in non-local language The invoice language or format does not comply with the local country's regulations.
  1. Consult with your compliance team to ensure the invoice meets local language/format requirements.
  2. Revise the invoice and resubmit.
(018) Missing Korean E-Tax Korean invoices with tax require a copy of the electronic tax certificate (E-tax).
  1. Obtain the E-tax certificate.
  2. Attach it to your invoice submission.
  3. Resubmit.
(019) Missing VAT/TAX in Local Currency The local invoice is in a foreign currency but lacks the VAT/Tax amount equivalent in the local currency.
  1. Add a line or section showing the VAT/Tax amount converted into the local currency.
  2. Resubmit.
(020) Missing/Incorrect GST Rate The tax rate applied (e.g., 18%) is missing or incorrect for the type of goods/services.
  1. Verify the correct tax rate for your invoice items.
  2. Update the invoice with the valid tax rate.
  3. Resubmit.
(021) Missing/incorrect invoice date The "Invoice Date" field is either empty or invalid.
  1. Clearly add the "Invoice Date" to the document header.
  2. Resubmit.
(022) Missing/incorrect invoice number The invoice number is missing or does not follow local sequential numbering rules.
  1. Assign a valid, unique invoice number.
  2. Ensure it meets local tax authority regulations.
  3. Resubmit.
(025) Missing/Invalid Signature The invoice requires a valid signature (digital or physical) but one was not found.
  1. Sign the invoice (or apply a valid digital signature).
  2. Resubmit the signed copy.
(026) No Conversion Rate/Amount The invoice is in foreign currency but does not show the exchange rate used for local conversion.
  1. Add the "Exchange Rate" used for the conversion.
  2. Show the equivalent amounts in local currency.
  3. Resubmit.
(027) No Equivalent Amount in local currency The invoice is missing the local currency equivalent for: Total Excl. Tax, Total Tax, or Total Incl. Tax.
  1. Ensure all three totals (Net, Tax, Gross) are shown in both the billing currency AND the local currency.
  2. Resubmit.
(028) No supplier name on invoice Your company name (Supplier Name) is missing from the invoice.
  1. Clearly indicate your Supplier Name on the invoice.
  2. Resubmit.
(029) Non Local Currency The invoice uses a currency that this specific Google entity cannot process payments for.
  1. Convert the invoice to the local currency of the Google entity (must match the PO).
  2. If the PO currency is wrong, contact your Google buyer or Google POC.
  3. Resubmit in the correct currency.
(030) Original Invoice# missing on the credit note A Credit Note was submitted without referencing the Original Invoice Number it cancels/refunds.
  1. Update the Credit Note to explicitly state: "Refers to Original Invoice #XXXX".
  2. Include the PO number.
  3. Resubmit.
(031) Others  The rejection reason is specific to this invoice.
  1. Look for the "Comments" section in the rejection email notification.
  2. Follow the specific instructions provided there.
  3. If further clarification is needed, please contact our Support Team.
(032) Pages Missing The file received is incomplete (e.g., received page 1 of 3).
  1. Scan or export the entire document ensuring no pages are cut off.
  2. Resubmit the full file.
(034) Supplier GSTIN missing /Invalid Your (Supplier's) GSTIN number is missing or does not match our records.
  1. Add your valid GSTIN to the invoice.
  2. If you are unregistered, write "GST to be paid by the recipient" on the invoice.
  3. Resubmit.
(035) Supplier VAT/TAX ID missing/incorrect on invoice Your (Supplier's) VAT/Tax ID is missing from the invoice.
  1. Add your valid VAT/Tax ID to the invoice header.
  2. Resubmit.
(036) Total Mismatch The "Total Amount" does not equal the sum of the line items + tax + freight.
  1. Re-calculate the invoice totals.
  2. Ensure (Line Items + Tax + Freight) = Total Amount exactly.
  3. Correct the error and resubmit.
(037) Turkey e-invoice received in hard copy You submitted a PDF/Hard copy, but you are enrolled in the Turkish Revenue Authority (TRA) Portal.
  1. Do not resubmit via this channel.
  2. Submit the invoice electronically through the TRA Portal.
(038) VAT/Tax Invoice Not Mentioned / Present The document lacks the required title "Tax Invoice" or "VAT Invoice".
  1. Change the document title to "Tax Invoice" or "VAT Invoice".
  2. Resubmit.
(039) VAT/TAX Not Applicable The invoice includes tax, but the items/service should be tax-exempt.
  1. Remove the tax amount from the invoice.
  2. Resubmit the invoice as tax-exempt.
(040) VAT/TAX rate incorrect  The tax rate applied is incorrect for the goods/services provided.
  1. Apply the correct tax rate percentage.
  2. Recalculate the totals.
  3. Resubmit.
(041) Bill-to mismatch Invoice/PO The Google entity on the invoice does not match the entity on the PO. 
  1. Check if the google bill-to entity matches the contract. If it doesn't, correct the invoice & resubmit.
  2. If the bill-to entity matches the contract, contact your Google buyer to request an updated PO that matches the contract/invoice.
  3. Resubmit once you have the correct PO.
(042) Price mismatch The unit price on the invoice is different from the unit price on the PO.
  1. Review the PO pricing.
  2. Correct the unit price on your invoice to match the PO.
  3. Resubmit.
(043) Missing debit invoice A Credit Note was received, but the corresponding Debit Note/Invoice has not been processed yet.
  1. Ensure the original Debit Invoice is submitted and processed first.
  2. Resubmit the Credit Note along with the Debit Invoice reference.
(044) Incorrect amount breakdown The invoice lacks a clear summary of Net Amount, VAT Amount, and Total Amount.
  1. Revise the layout to clearly show: Net Amount, VAT Rate, VAT Amount, and Total Gross Amount.
  2. Resubmit.
(046) Invalid Supplier Legal Name The Supplier Name on the invoice does not match the name in Google's system.
  1. Make sure that the Supplier Legal Name in the invoice is the same as the one registered in the SEFAZ portal. 
  2. Make sure that the same Supplier Name is correct in the Google system. If the Supplier Name in the Google system is not correct, it needs to be updated via Ariba. 
  3.  After the Supplier Name has been updated, resubmit the invoice.
(049) Mismatch of information between Ariba flip invoice and the invoice submitted The data you manually typed into Ariba does not match the PDF invoice you attached.
  1. Start a new submission in Ariba.
  2. Carefully type the details (Invoice #, Date, Amounts) exactly as they appear on your PDF attachment.
  3. Submit.
(050) Missing Supplier address on the invoice Your address is missing from the invoice document.
  1. Update your invoice template to include your full company address.
  2. Resubmit.
(051) Missing Supplier PAN number Your PAN number is missing from the invoice.
  1. Add your valid PAN number to the invoice details.
  2. Resubmit.
(052) E-invoice requirement is missing You are enabled for e-invoicing but submitted a standard invoice.
  1. Generate an official e-invoice including the QR Code and IRN Number.
  2. Resubmit.
(053) Supplier Address mismatch The address on the invoice does not match the address in Google's vendor system.
  1. Log in to Ariba SLP.
  2. Update your profile address to match your invoice.
  3. Resubmit the invoice.
(054) Missing GRA document Ghana VAT compliance requires a GRA document.
  1. Attach the valid GRA document to your invoice.
  2. Resubmit.
(055) Missing E-invoicing documents Invoice is issued for a country that mandates e-invoicing and was not submitted in accordance to country-specific requirements. 
  1. Navigate to invoicing requirements page & choose the country of the Google entity being billed. 
  2. Ensure the invoice meets the requirements as described in the above page. 
  3. Submit the valid invoice file.
(056) Supplier Banking details mismatch The bank account on the invoice does not match the bank account in Google's system.
  1. Reach out to our Support Team to initiate the process of updating bank details. 
  2. Follow the process steps, as informed by the support team. 
  3. Once the bank details are updated, resubmit the invoice, including bank details and dedicated currency on the invoice image. 
(057) Missing supplier bank details Google does not have bank details on file for the currency you are billing in.
  1. Reach out to our Support Team to initiate the process of updating bank details. 
  2. Follow the process steps, as informed by the support team. 
  3. Once the bank details are updated, resubmit the invoice, including bank details and dedicated currency on the invoice image. 
(058) Amount mismatch between PRQ and boleto The payment request amount does not match the Boleto amount.
  1. Ensure the Boleto value matches the invoice/payment request exactly.
  2. Resubmit.
(059) Invoice has been rejected by the PO owner The Google employee who owns the PO rejected the invoice manually.
  1. Read the specific comment left by the PO owner in the rejection email.
  2. Contact the PO owner directly if the reason is unclear.
  3. Correct and resubmit.
(060) Missing KRA QR code and CU Number The invoice is missing the KRA-generated QR Code and Control Unit number.
  1. Generate the invoice through the KRA register to get the QR/Control Number.
  2. Ensure both are visible on the invoice.
  3. Resubmit.
(301) Googler Rejected - Duplicate Invoice or Already Paid Invoice was rejected by the approver.
  1. Contact your Google POC for further clarification.  
  2. Resubmit the invoice as per recommendation from your Google POC.
(302) Googler Rejected - Missing/Invalid PO Invoice was rejected by the approver.
  1. Contact your Google POC for further clarification.  
  2. Resubmit the invoice as per recommendation from your Google POC.
(303) Googler Rejected - Incorrect Amount Invoice was rejected by the approver.
  1. Contact your Google POC for further clarification.  
  2. Resubmit the invoice as per recommendation from your Google POC.
(304) Googler Rejected - Incorrect Invoice Data/Details Invoice was rejected by the approver.
  1. Contact your Google POC for further clarification.  
  2. Resubmit the invoice as per recommendation from your Google POC.
(305) Googler Rejected - See Comments Invoice was rejected by the approver. 
  1. See comments in the RTV email
  2. Contact your Google POC for further clarification. 
  3. Resubmit the invoice as per recommendation from your Google POC.
(901) Missing Billing Sheet Attachment The rejected invoice belongs to  Enterprise Validation Engine (EVE) scope and as is missing the billing sheet attachment. 
  1. Resubmit the invoice including relevant billing sheet as the attachment.
  2. For more details regarding Enterprise Validation Engine (EVE) and the billing sheet format, see this article. 
(902) Invoice and Contract data mismatch The rejected invoice belongs to  Enterprise Validation Engine (EVE) scope and as there is a mismatch between the invoice & the contract data. 
  1. Review the contract and issue a revised invoice, ensuring that its content is compliant with the contract. 
  2. If applicable, please inform [email protected] of updated Contracts/Amendments as soon as possible.
  3. Resubmit the corrected invoice. 
  4. For more details regarding Enterprise Validation Engine (EVE) and the billing sheet format, see this article.
(903) Rejected due to Cut Off Activities Invoices in Colombia must be submitted to Accounts Payables no later than on the 24th day of the month in which they were issued (e.g. invoice issued on 10th January 2026 must be submitted no later than on 24th January 2026). Invoices submitted past that day are rejected. 
  1. Update the invoice date to match the month & year in which it will be resubmitted. The date of the invoice should not be later than 24th, and future dated invoices will not be accepted. 
  2. Resubmit the invoice in the month matching the revised invoice date, no later than on 24th day of the month.
  3. If you submit invoices to your Google POC and not to Accounts Payables ([email protected]), submit the invoice early enough for the Google POC to be able to review it & forward it to AP no later than on 24th. 
(904) Invoice Failed Local Compliance Validation Invoice does not meet the local compliance requirements for the given country (e.g. it failed validation in the government portal, XML attachment is missing, etc.)
  1. Navigate to invoicing requirements page & choose the country of the Google entity being billed. 
  2. Ensure the invoice meets the requirements as described in the above page. 
  3. Submit the valid invoice file.
(905) Improper Submission Channel Supplier is mandated to submit the invoices via Ariba (Ariba Mandate); invoices submitted via other channels are automatically RTVed. 
  1. Re-Submit your invoice via Ariba
  2. If you believe the invoice was rejected incorrectly, please contact our Support Team.
     
(906) Confirmed Duplicate Invoice The invoice was identified as a duplicate of a previously submitted invoice. It may happen when the same invoice is submitted multiple times. 
  1. Make sure your invoices are submitted via 1 channel only. If your Google POC submits the invoices on your behalf, there is no need for you to submit it as well. 
  2. When issuing new invoices, use unique reference numbers.
  3. If you believe the invoice was rejected incorrectly, please contact our Support Team.

 

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FAQ

My invoice was RTVed - what do I do?

For comprehensive guidance on resolving specific rejection codes, please refer to the table, which provides detailed explanations and recommended actions for each RTV reason.

 

If your query remains unresolved or you contend that an invoice was returned in error, please reach out for assistance via our Suppliers Help Page.

 

In instances where an invoice is marked as "Googler rejected" (reasons 301-305), please contact your designated Google Point of Contact (POC) directly for further clarification.

 
How do I prevent RTV in the future? 
  • Ensure the relevant PO number is clearly visible on the invoice document.
  • Verify that the currency and bill-to entity specified on your invoice align with your contract.
  • Confirm your invoice adheres to the invoicing requirements specific to the country of the Google entity receiving the bill.
  • Maintain current supplier information (such as bank details, legal name, and POC email); promptly update your Ariba profile if any changes occur.

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