Sugar cloud application

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Click Add appSearch for apps.
4. Enter Sugar in the search field.
5. In the search results, hover over the Sugar SAML app and click Select.
6. On the Google Identity Provider details page, copy and save the SSO URL and the SHA-256 fingerprint.
7. Click Continue.
8. On the Service provider details page, edit the ACS URL and Start URL, replacing {your-sugar-domain} with your Sugar domain information.
9. Click Continue.
10. (Optional) To map Google directory attributes to the corresponding app attributes, in the Attribute Mapping window:

    1. Click Add Mapping.
    2. Click Select fieldselect a Google directory attribute.
    3. For App attributes, enter the corresponding app attribute.
11. (Optional) To enter group names that are relevant for this app:

    1. For Group membership (optional), click Search for a group, enter one or more letters of the group name, and select the group name.
    2. Add additional groups as needed (maximum of 75 groups).
    3. For App attribute, enter the corresponding groups attribute name of the service provider.

    Regardless of how many group names you enter, the SAML response includes only groups that a user is a member of (directly or indirectly). For more information, go to About group membership mapping.

12. On the Attribute mapping page, click Finish.

1. In a new browser tab, sign in to the Sugar SAML Admin account.
2. Select the Sugar admin account.
3. Navigate to Admin > Password Management > SAML Authentication.
4. Click the Enable SAML Authentication checkbox.
5. In the Login URL field, paste the SSO URL you copied from Google in Step 1 above.
6. In the X509 Certificate field, paste the SHA-256 fingerprint you copied in Step 1.
7. Click Save.

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Select Sugar.
4. Click User access.

5. To turn a service on or off for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

6. (Optional) To turn a service on or off for an organizational unit:

   1. At the left, select the organizational unit.
   2. To change the Service status, select On or Off.
   3. Choose one:
      • If the Service status is set to Inherited and you want to keep the updated setting, even if the parent setting changes, click Override.
      • If the Service status is set to Overridden, either click Inherit to revert to the same setting as its parent, or click Save to keep the new setting, even if the parent setting changes.
        Learn more about organizational structure.
7. (Optional) To turn on a service for a set of users across or within organizational units, select an access group. For details, go to Use groups to customize service access.
8. Ensure that your Sugar user account email IDs match those in your Google domain.

Sugar supports both Identity Provider (IdP) initiated and Service Provider (SP) initiated SSO. Follow these steps to verify SSO in either mode:

IdP-initiated

1. Sign in with a super administrator account to the Google Admin console.

   If you aren’t using a super administrator account, you can’t complete these steps.

2. Go to Menu  Apps > Web and mobile apps.
3. Select Sugar.
4. At the top left, click Test SAML login. 

   Sugar should open in a separate tab. If it doesn’t, use the information in the resulting SAML error messages to update your IdP and SP settings as needed, then retest SAML login.

SP-initiated

1. Close all browser windows.
2. Open https://your-domain-name.my.sugarCRM.com and attempt to sign in. You should be automatically redirected to the Google sign in page.
3. Enter your sign in credentials.
4. After your sign in credentials are authenticated you're automatically redirected back to Sugar.